Jada Lawrence
Irvington,US
Summary
Customer-focused professional known for providing excellent client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to adapt to changes quickly. Seeking new opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Irvington, NJ
08.2024 - Current
- Verified the accuracy of items picked up from food establishments before delivering them to customers.
- Promoted positive customer service by delivering on time and fully resolving issues during the delivery process.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Operations Specialist
Innovation Partners, LLC
Charlotte, North Carolina
08.2023 - 07.2024
- Cross-referenced Secretary of State records and sales agent licenses for accuracy and currency.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted research on various types of licenses and their requirements.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Audited existing licenses for accuracy and completeness against standards set by governing bodies.
- Assessed the accuracy of submitted application materials.
Front End Lead
30 Burgers
Springfield, NJ
05.2022 - 06.2023
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Answered incoming calls promptly, providing accurate information about products and services.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements and individual strengths.
- Provided support to coworkers, taking on additional tasks during high-volume periods.
Sales Associate
Genesco
Elizabeth, NJ
08.2021 - 04.2022
- Assisted customers by providing product information, addressing inquiries, and facilitating purchase decisions to enhance customer satisfaction.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Handled customer complaints in a professional manner.
Education
Associate of Science - Business Administration
Essex County College
Newark, NJ06-2026
Skills
- Microsoft office
- Employee training
- Customer support
- Team collaboration
- Project management
- Report creation
- Organization and recordkeeping
- Complaint resolution
Languages
- English and Spanish
Timeline
Delivery Driver
DoorDash
08.2024 - Current
Operations Specialist
Innovation Partners, LLC
08.2023 - 07.2024
Front End Lead
30 Burgers
05.2022 - 06.2023
Sales Associate
Genesco
08.2021 - 04.2022
Associate of Science - Business Administration
Essex County College