Haley Jackson
Irvington,AL
Overview
9
9
years of professional experience
Work History
Csr
Roto Rooter Plumbing
Mobile, AL
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Dispatcher, Customer service, Phone operator, Appointment setter, Invoices, Work orders, Multiple line phone operator, Receptionist, Payment processing, Customer account management
- Managed scheduling over the leak detection department and kept up with all jobs and customer information
- Managed all manifest files for Southern grease hauling (pump truck company for roto rooter)filing ,attaching all scanned documents to jobs , emailing and mailing out to customers
- All mailing of invoices, past dues, checks, do not service letters,
Front Desk Receptionist
Ranger Environmental
04.2021 - 06.2021
- Front desk, Office administration, Multiple phone lines, Customer service, Work orders, Transfer inbound/outbound calls, Office supply orders, Receptionist, Booking hotel rooms for employees, Logging gas mileage for company vehicles, Copying and faxing important documents for office, Entering field tickets and shop time for employees, Update employee database, Distribute Payroll checks, Make calls to employees on their daily work schedules, Data entry
Parts Counter Sales
Bodifords
12.2020 - 03.2021
- Parts counter, Sales, Invoices, Estimates, Receptionist, Parts orders, Multiple phones lines, Quick books, Customer service, Payment processing, Work orders
Dispatcher/Customer Service Representative
Hansen Heating & Air Conditioning
04.2020 - 11.2020
- Dispatcher, Customer service, Phone operator, Appointment setter, Invoices, Work orders, Multiple line phone operator, Receptionist, Payment processing, Customer account management
Front Desk Receptionist
DIXIE RV SUPERSTORES
02.2020 - 06.2020
- Customer service, Money management, Credit card processing, Multiple phone lines, Transfer inbound/outbound calls, Invoices, Work orders, Processing payments, Phone operator
Sales Associate
Earl's pawn and jewelry
11.2019 - 02.2020
- Sold jewelry guns electronics, Made outbound calls to prospective customers, Established and maintained relationships with customers, Provided outstanding customer service, Demoed products at trade shows, Stocked items, Answered product and service related questions, Collect loan payments, Check cashing, Layaway payments, Pawn loans, Communicated with customers over the phone, Worked in sales, selling jewelry, Entered customer information into the computer, Completed in-store purchases, Created inventory of products, Replenished merchandise, Signed up customers for text service, Account collection
Sales Associate/Cashier
Victoria's Secret
11.2017 - 09.2019
- Tap supervisor/manger, Sales associate, Cashier, Customer service, Sales and support generalist, Money management, Back room stocking, Shipment processing, Floor sets running floor segments opening/closing store store inventory, Credit card payment processing bank deposit shift leads floor sets inventory count, Trained 2 store managers
Insurance Claims Adjuster
Pilot Catastrophe Services, Inc
08.2017 - 09.2017
- Insurance adjuster, Processing claim, Writing estimates, Issuing payment, Customer service
Assistant Manager
Always Summer Tanning
01.2015 - 07.2015
- Customer service, Money management, Payroll, Prepare weekly work schedules, Count and manage money collected from each shift to be dropped in drop box for nightly deposits, Inventory, Operate tanning room, cleaning and stocking all rooms
Education
GED -
Theodore High School
Skills
- Customer Service
- Cash Management
- Data Entry
- Typing
- Cashier
- Bookkeeping
- Call Center
- Insurance
- Claims Processing
- Insurance Verification
- Cash Register
- Microsoft Office
- Filing
- Word
- Cash Handling
- Key holder
- Management
- Inventory
- Team player
- Fast learner
- POS
- Multi-line Phone Systems
- Front Desk
- Cold Calling
- Office Management
- Sales
- QuickBooks
- Upselling
- Auto Estimating
- Retail Sales
- Microsoft Excel
- Microsoft Word
- Clerical Experience
- Microsoft Outlook
- Service titan software
- Payzer ware software
- House call pro software
Timeline
Csr
Roto Rooter Plumbing
05.2021 - Current
Front Desk Receptionist
Ranger Environmental
04.2021 - 06.2021
Parts Counter Sales
Bodifords
12.2020 - 03.2021
Dispatcher/Customer Service Representative
Hansen Heating & Air Conditioning
04.2020 - 11.2020
Front Desk Receptionist
DIXIE RV SUPERSTORES
02.2020 - 06.2020
Sales Associate
Earl's pawn and jewelry
11.2019 - 02.2020
Sales Associate/Cashier
Victoria's Secret
11.2017 - 09.2019
Insurance Claims Adjuster
Pilot Catastrophe Services, Inc
08.2017 - 09.2017
Assistant Manager
Always Summer Tanning
01.2015 - 07.2015
GED -
Theodore High School