Jada Leiva
Homestead,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Verizon Specialist
Best Buy
Miami, FL
04.2021 - Current
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Sell televisions and activates phones
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Receptionist
Tax Agency
Miami, FL
12.2020 - 04.2021
- Directed incoming calls with professionalism and efficiency.
- Scheduled and confirmed appointments, ensuring efficient calendar management.
- Greeted visitors, assisted with inquiries, and provided excellent customer service.
- Maintained organized filing systems and handled confidential information with discretion.
- Managed office supplies and supported staff with administrative tasks as needed.
Warehouse Associate
5 Below
Homestead, FL
01.2018 - 12.2019
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
Server
Showbiz Cinemas
Homestead, FL
01.2018 - 12.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cleaning Specialist
Mr Bubbles Laundromat
Florida City, FL
03.2019 - 11.2019
- Swept, scrubbed, and mopped floors in assigned areas.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Stocked supplies such as soap, paper towels and toilet tissue in restrooms.
- Responded quickly to spills or messes that require immediate attention.
- Ensured all cleaning tools were properly stored after each shift.
- Inspected completed work for accuracy before leaving the premises.
- Resolved customer complaints in a timely manner.
- Suggested additional items for purchase based on customer needs.
- Performed opening and closing procedures according to company protocol.
- Greeted customers upon entering the store with a friendly attitude.
Education
High School Diploma -
Miami Dade College
Homestead, FLSkills
- Receptionist
- Supply Management
- Team Collaboration
- Sales Closing
- Customer Service
- Customer Complaint Resolution
- Upselling
- Fast Learner
Languages
English
Full Professional
Spanish
Limited
Education and Training
other
Timeline
Verizon Specialist
Best Buy
04.2021 - Current
Receptionist
Tax Agency
12.2020 - 04.2021
Cleaning Specialist
Mr Bubbles Laundromat
03.2019 - 11.2019
Warehouse Associate
5 Below
01.2018 - 12.2019
Server
Showbiz Cinemas
01.2018 - 12.2019
High School Diploma -
Miami Dade College