Jada Lopez
McLean
Summary
Results-driven Sales and Service Team Leader known for highly productive and efficient task completion. Specialize in customer relationship management, strategic sales planning, and team motivation. Excel in communication, leadership, and problem-solving to enhance team performance and achieve sales targets. Committed to driving success through effective service delivery and operational excellence.
Overview
7
7
years of professional experience
Work History
Sales and Service Team Leader
Sephora
Tysons Corner
11.2022 - Current
- Created exceptional customer experiences through client focus and collaboration.
- Offered tailored product recommendations to enhance customer satisfaction.
- Contribute to the store's sales goals, driving results, and sharing knowledge of Sephora's policies and standards.
- Coordinated and executed events, services, and classes to enhance customer engagement.
- Effectively execute and implement all company initiatives in a timely manner.
- Monitored sales activities, tracked results, and provided regular feedback to improve staff performance.
- Support store priorities and participate in inventory control and programs to prevent loss.
Sales Advisor
Ranks Auto School Inc.
Queens
04.2021 - 09.2022
- Increased sales by engaging customers, utilizing suggestive selling techniques, and sharing product knowledge.
- Addressed customer inquiries and resolved complaints to enhance customer satisfaction.
- Performed administrative tasks including data entry, filing, and scanning to support operational efficiency.
Group leader
Cypress Hills Local Development Cooperation
Brooklyn
09.2019 - 05.2020
- Managed assigned group while maintaining and enforcing progressive discipline policy to ensure a positive environment.
- Fostered teamwork among staff to improve collaboration and communication, enhancing overall group dynamics.
- Prioritized safety and care of children by proactively adhering to policies and procedures.
Retail Sales Associate
Macy’s
New York
11.2018 - 01.2019
- Inspired customers to purchase through personalized service, enhancing their shopping experience.
- Maintained attractive selling floor presentations and efficiently restocked items to ensure product availability.
- Mastered Macy's procedures and systems to enhance personal selling effectiveness.
- Performed all floor duties with utmost professionalism and courteous.
Education
Esthetician -
Esthetic Institute
Vienna, VA09-2023
Human Services -
Borough of Manhattan Community College
New York, NY06-2022
Skills
- Sales expertise
- Customer service
- Client retention
- Product knowledge
- Team collaboration
- Leadership
- Money handling
- Writing skills
- Speaking skills
- Reliable
- Adaptable
Personal Information
Title: Licensed Esthetician
Timeline
Sales and Service Team Leader
Sephora
11.2022 - Current
Sales Advisor
Ranks Auto School Inc.
04.2021 - 09.2022
Group leader
Cypress Hills Local Development Cooperation
09.2019 - 05.2020
Retail Sales Associate
Macy’s
11.2018 - 01.2019
Esthetician -
Esthetic Institute
Human Services -
Borough of Manhattan Community College