Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Major

Bronx

Summary

Detail-oriented college graduate with a strong work ethic, demonstrated leadership, and problem-solving abilities. Skilled at multitasking in fast-paced settings and efficiently completing tasks. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Knowledgeable in sales principles and customer service techniques, with effective communication, professionalism, phone etiquette, and organizational skills. Focused on driving positive customer experiences and achieving sales targets. Seeking an opportunity to leverage these skills in a customer-centric role for professional growth.

Overview

6
6
years of professional experience

Work History

Sales Associate

BoxLunch
05.2023 - 01.2025
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted in management tasks, such as answering phone promptly to assist customers with their issues, and processing and packing online order.

Guest Advocate

Target
10.2022 - 12.2022
  • Assisted coworkers when needed in various departments such as register, sales floor, order pick up, and drive up to maintain smooth functioning of the store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed customer orders and accurately handled payment transactions while bagging items efficiently and neatly.
  • Assisted with packing customers’ orders and escorting items to customers’ cars.

Admissions and Parking

The Bronx Zoo
04.2021 - 08.2021
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Worked effectively in fast-paced environments.
  • Enhanced customer experience with friendly demeanor and prompt assistance when needed.
  • Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
  • Worked well in a team setting, providing support and guidance.

Sales Associate

The Bronx Zoo Gift Shop
07.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels while persuading customers to donate extra cents to help save wildlife conservation.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.

Education

Bachelor of Arts - Biology

College of Mount Saint Vincent
Riverdale, NY
05.2022

Skills

  • Exceptional customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Cash register operation
  • Excellent organizing skills
  • Dependable and responsible
  • Phone etiquette
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Verbal/written communication

Timeline

Sales Associate

BoxLunch
05.2023 - 01.2025

Guest Advocate

Target
10.2022 - 12.2022

Admissions and Parking

The Bronx Zoo
04.2021 - 08.2021

Sales Associate

The Bronx Zoo Gift Shop
07.2019 - 08.2019

Bachelor of Arts - Biology

College of Mount Saint Vincent

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