Jada McCoy
Edwardsville,IL
Summary
I am a dedicated , energetic, compassionate leader with 4+ years in child supervision, community program coordination, and customer service. Highly skilled at collaborating with educators, and managing volunteers. I am proficient in working in high pressure environments while maintaining accuracy and professionalism.
Overview
6
6
years of professional experience
Work History
Religious Affairs Specialist
U.S Military Army
Fort Cavazos , Tx
05.2021 - 05.2025
- Supervised over 5 childcare staff and ensured high-quality care for infants, toddlers, and preschool-aged children in a safe environment.
- Led group games, crafts, and education sessions during community programs.
- Supervised and cared for children of various ages in a safe, nurturing environment.
- Tracked and evaluated the progress of programs and events, including community services and group activities.
- Trained new team members on organizational procedures, compliance standards, and operational workflows.
- Oversaw upkeep and functionality of community facilities to ensure a safe, clean, and welcoming environment.
- Planned and executed community outreach efforts such as food drives, clothing donations, and charitable events.
- Coordinated large-scale special events, including holiday programs, community retreats, and seasonal campaigns.
- Recruited, scheduled, and supported volunteers for various events and operational roles.
- Collaborated with leadership teams on strategic planning to increase community engagement and improve outreach initiatives.
- Designed and distributed promotional materials (flyers, brochures, newsletters) to advertise upcoming events and programs.
- Accurately entered and maintained confidential client or patient records using electronic database systems.
- Referred individuals to appropriate local community resources and support services based on needs.
- Partnered with educators and support staff to develop engaging educational content and improve curriculum effectiveness.
Team Leader
Smoothie King
Fairview Heights, Illinois
03.2019 - 03.2021
- Promoted and maintained a positive, collaborative, and productive work environment.
- Delegated responsibilities and coordinated team activities to ensure timely and efficient project completion.
- Facilitated weekly team meetings to review goals, address concerns, and develop solutions for operational improvements.
- Handled customer complaints professionally and effectively, ensuring a high standard of service and satisfaction.
- Provided real-time coaching and performance feedback to team members to support growth and development.
- Analyzed customer feedback and implemented process improvements to boost satisfaction and service quality.
- Ensured full compliance with workplace safety policies and regulatory requirements.
- Trained and mentored new hires on equipment use, safety protocols, and operational procedures to minimize accidents and increase productivity.
Education
High School Diploma -
Belleville East High School
Belleville, IL05-2021
Skills
- Leadership
- Administration support
- Facility management
- Event and program planning
- Communication
- Customer service
- Active listening
- Patience
- Teamwork
- Work ethic
- First aid & CPR certified
- Multitasking in a high stressful environment
Military Education
- Funds technician
- Basic Leaders Course
- 90 volunteer hours for Vacation Bible school
Timeline
Religious Affairs Specialist
U.S Military Army
05.2021 - 05.2025
Team Leader
Smoothie King
03.2019 - 03.2021
High School Diploma -
Belleville East High School