Jada McNeil
Apopka,FL
Summary
Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.
Overview
4
4
years of professional experience
Work History
Inbound Call Center Representative
Dial America
10.2023 - 01.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
Patient Service Representative
Cigna
03.2022 - 09.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Customer Service Representative
Valor Global
02.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Apopka High School
Apopka, FL05.2019
Skills
- Inbound Sales
- Telemarketing Expertise
Timeline
Inbound Call Center Representative
Dial America
10.2023 - 01.2024
Patient Service Representative
Cigna
03.2022 - 09.2023
Customer Service Representative
Valor Global
02.2020 - 03.2022
High School Diploma -
Apopka High School