Summary
Overview
Work History
Education
Certification
Timeline
Personal Information
Generic

Jada Mercer

Dallas

Summary

Experienced with maintaining security and order in detention facilities. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Detention Service Officer

Dallas County Sheriff Office
06.2024 - Current
  • Monitor and supervise inmates in the medical and psych infirmary.
  • Conduct pat-downs, rounds, and supervising inmates during activities.
  • Record and log inmate release, transfer, and the movement of inmates.
  • Ensures a clean and sustainable environment.
  • Writing reports, responding to emergencies, escorting nurses to examine inmates.

Legal Assistant

Crisp County District Attorney Office
11.2023 - 05.2024
  • Maintained confidential client files and other sensitive information with discretion and professionalism.
  • Ensured court documents are in order and filed before deadlines.
  • Updated case management system with notes, data and reports.
  • Answered phones and provided customer service to clients regarding their inquiries or concerns.

Amazon Warehouse Associate

Amazon
11.2020 - 06.2023
  • Ensured the accurate sorting and preparation of customers packages daily
  • Operated stand-up forklifts and other industrial machinery, completing safe and precise material handling tasks.
  • Led the loading of packages onto OTR trucks, ensuring on-time departures, and implemented inventory accuracy.

Patient Care Technician Pct

Crisp Regional Hospital
06.2017 - 11.2020
  • Provided high-quality care to patients facing critical illnesses.
  • Implemented safety protocols to ensure patients safety.
  • Maintained accurate and up-to-date patient records by taking vitals.

Education

Associate Of Health Science Degree -

Albany State University
Albany, GA
12.2018

Certification

  • CompTIA CySA+
  • CompTIA Security +
  • CompTIA A+

Timeline

Detention Service Officer

Dallas County Sheriff Office
06.2024 - Current

Legal Assistant

Crisp County District Attorney Office
11.2023 - 05.2024

Amazon Warehouse Associate

Amazon
11.2020 - 06.2023

Patient Care Technician Pct

Crisp Regional Hospital
06.2017 - 11.2020

Associate Of Health Science Degree -

Albany State University

Personal Information

Title: IT Helpdesk Support Technician
Jada Mercer