Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jada Moore

Summary

Customer-focused professional with 4+ years of experience in customer service, retail leadership, and last-mile delivery operations. Experienced in team leadership, customer issue resolution, and fast-paced operational environments. Currently completing an MBA in Business Administration focused on operations and leadership.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
05.2025 - 04.2026
  • Consistently delivered 200+ packages daily while maintaining on-time performance and high customer satisfaction standards
  • Utilized handheld logistics systems to ensure accurate tracking, routing efficiency, and delivery verification
  • Resolved delivery exceptions in real time by communicating directly with customers and dispatch system

Team Lead / Customer Associate

Wawa
09.2022 - 06.2025
  • Led shift operations in a high-volume retail environment, coordinating team responsibilities and ensuring smooth store performance
  • Trained and onboarded new associates on POS systems, customer service standards, and operational procedures
  • Handled escalated customer concerns, maintaining satisfaction and protecting store reputation

Head Resident Advisor

Cheyney University
08.2021 - 05.2024
  • Directed community operations, ensuring safety protocols and structured living conditions for student well-being.
  • Resolved resident conflicts through mediation and clear communication, maintaining community standards
  • Coordinated and supported Resident Advisors in daily responsibilities and escalation situations
  • Planned and executed community-building programs to increase student engagement and retention
  • Served as a primary point of contact for student concerns, escalating issues to university leadership when necessary

Student Success Coordinator

Cheyney University
06.2022 - 01.2023
  • Guided incoming students through academic transition to enhance retention and engagement.
  • Conducted workshops to enhance time management, academic readiness, and organizational skills.
  • Connected students with campus resources including advising, tutoring, and student support services
  • Built strong peer relationships to improve student confidence and adjustment to college expectations
  • Supported program staff in delivering structured onboarding and orientation activities

Education

MBA - Business Administration

University of Maryland Global Campus
Hyattsville, MD

Bachelor of Science - Business Administration

Cheyney University of Pennsylvania
Cheyney, PA
05.2024

Skills

  • Customer Service & Client Relations
  • Team Leadership & Training
  • Conflict Resolution & Problem-Solving
  • Operations Support & Workflow Coordination
  • Time Management & Prioritization
  • Inventory & Retail Operations Support
  • POS Systems & Digital Tracking Tools
  • Communication & Interpersonal Skills

Affiliations

Member, Alpha Kappa Alpha Sorority, Inc. — March 2024

Timeline

Delivery Driver

Amazon
05.2025 - 04.2026

Team Lead / Customer Associate

Wawa
09.2022 - 06.2025

Student Success Coordinator

Cheyney University
06.2022 - 01.2023

Head Resident Advisor

Cheyney University
08.2021 - 05.2024

Bachelor of Science - Business Administration

Cheyney University of Pennsylvania

MBA - Business Administration

University of Maryland Global Campus
Jada Moore