Destiney Pratchett
Hobart
Summary
Detail-oriented and adaptable administrative professional with a robust background in logistics, data entry, customer service, and compliance-driven environments. Expertise in office procedures, documentation management, financial reconciliation, and cross-functional team collaboration. Proven track record of maintaining accuracy, meeting tight deadlines, and fostering effective communication in high-volume and regulated settings. Actively pursuing a degree in Business Administration to enhance skills and advance into office management and operations coordination roles.
Experienced with cash handling and reconciliation tasks. Utilizes strong organizational skills to ensure accuracy in all transactions. Knowledge of compliance procedures and effective teamwork in high-pressure environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Crucial Mileage Logistics
Crown Point, IN
01.2026 - Current
- Delivered on average 324 packages a shift efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
- Conducted vehicle inspections and maintenance checks to uphold safety standards and operational reliability.
- Navigated using GPS technology to optimize delivery routes, reducing travel time and fuel consumption.
- Assisted in training new drivers on company policies, safety protocols, and effective delivery techniques.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Managed timely route planning using GPS technology to optimize delivery schedules.
- Collaborated with dispatch team to resolve logistical challenges and maintain workflow continuity.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Soft Count Team Member
Ameristar Casino
East Chicago, IN
10.2024 - 01.2026
- Perform daily financial reconciliation for large volumes of currency and tickets.
- Oversaw cash counting processes, maintaining high levels of accuracy while adhering to all relevant compliance requirements.
- Prepare audit logs and reports; work discreetly in high-security environments.
- Engaged with security teams to monitor and enforce compliance with gaming regulations and operational protocols.
- Implemented process improvements that increased speed and accuracy of cash handling procedures.
- Oversaw equipment functionality, promptly addressing issues to ensure operational efficiency.
- Assisted in maintaining accurate inventory records for all gaming assets, supporting operational transparency.
- Collaborated with other team members to consistently meet deadlines and maintain high-quality work standards.
- Assisted in the training of new staff members, fostering a positive and supportive work environment.
Quality Control Inspector
MS Companies (Ford, Dakota, Camaco, Lear)
Merrillville, IN
08.2022 - 08.2024
- Inspected manufactured parts using precision tools and software.
- Interpreted blueprints and maintained documentation for quality assurance.
- Provided feedback to production to improve workflow efficiency.
- Conducted thorough inspections of automotive components to ensure adherence to quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Utilized inspection tools and equipment to perform precise measurements and evaluations.
- Mentored junior inspectors on best practices for quality assurance and compliance.
- Analyzed inspection data to identify trends and recommend process improvements.
- Maintained accurate documentation of inspection results in compliance with regulatory requirements.
- Led root cause analysis investigations for non-conformance incidents, driving corrective actions.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Inbound/Outbound Data Entry Clerk Associate
LINC Logistics
Hammond, IN
03.2023 - 07.2024
- Accurately entered data for inbound/outbound shipments in warehouse systems.
- Verified documentation and resolved discrepancies with cross-functional teams.
- Created shipment records and supported scheduling of freight operations.
Machine Operator / Technician
Albanese Confectionery Group
Merrillville, IN
08.2022 - 02.2023
- Managed production equipment setup, calibration, and minor troubleshooting.
- Performed quality checks and maintained logs to ensure batch compliance.
- Operated forklifts to transport materials in a safety-focused environment.
Sales Associate
Walmart
Merrillville, IN
07.2019 - 06.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Executed daily inventory management, ensuring accurate stock levels and product availability.
- Assisted in training new associates on store policies and operational procedures.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with team members to optimize checkout processes, reducing wait times for customers.
- Led initiatives to streamline restocking processes, increasing efficiency across departments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Certificate in Business Administration - Business Administration
Ivy Tech Community College
Indiana05.2025
Academic Honors Diploma - Core 40 Curriculum
River Forest High School
Hobart, IN05.2019
Skills
- Administrative Support & Scheduling
- Data Entry & Document Control
- Financial Reporting & Cash Reconciliation
- Customer Service & Client Relations
- Microsoft Office Suite & Google Workspace
- Recordkeeping & Filing Systems
- Inventory & Order Processing
- Compliance & Audit Readiness
- Professional Communication
- Multi-line Phone Systems
- Team Collaboration
- Confidential Information Handling
- Strong work ethic
- Efficient multitasking
- Workplace safety
- Professionalism and integrity
- Cash handling expertise
- Data entry proficiency
Timeline
Delivery Driver
Crucial Mileage Logistics
01.2026 - Current
Soft Count Team Member
Ameristar Casino
10.2024 - 01.2026
Inbound/Outbound Data Entry Clerk Associate
LINC Logistics
03.2023 - 07.2024
Quality Control Inspector
MS Companies (Ford, Dakota, Camaco, Lear)
08.2022 - 08.2024
Machine Operator / Technician
Albanese Confectionery Group
08.2022 - 02.2023
Sales Associate
Walmart
07.2019 - 06.2022
Certificate in Business Administration - Business Administration
Ivy Tech Community College
Academic Honors Diploma - Core 40 Curriculum
River Forest High School