Jada Page

• Managed and updated patient records using electronic health systems
• Prepared patients for eye examinations, including pre-testing and chart documentation
• Assisted providers by organizing clinical information to support efficient patient care
• Processed contact lens orders, billing, and inventory tracking
• Verified insurance information and ensured accurate patient data entry
• Scheduled appointments and coordinated patient flow
• Handled patient inquiries and concerns while maintaining professionalism and confidentiality
• Maintained compliance with HIPPA and office procedures

• Answer incoming calls, enter client information, maintain client and caregiver records in ClearCare software.
• Create and maintain client and caregiver schedules and monitor, mediate, and log all activity in ClearCare.
• Follow up to ensure problem resolution and use consultative sales process to better meet client needs.
• Design, implement, and test contingency plan that ensures 100% maintenance of service hours.
• Recognize and capture opportunities to increase service hours in certain scenarios.

• Oversaw administrative duties including answering phones, charting, updating and filing patient records, greeting patients, completing insurance forms, scheduling appointments, and handling billing tasks.
• Handled insurance authorizations and confirmed eligibility, while providing strong customer service.
• Managed contact lens inventory and dispense contact lenses as directed.

• Performed patient's vital signs, performed stress test, performed EKG's on patients.
• Assisted doctors and nurses with the needs of the patients such as checking files for any medications that the patients are taking and using data entry to keep track of patient information.
• Answered calls from patients and scheduled and confirmed patient appointments.

EKG Certification

Allied Health Institute, 01/2014- 01/2015