Melissa Cobb
WellStar Kennestone Hospital
Hampton,GA
10
years of professional experience
Senior radiology technology student with experience working in a level one trauma center cat-scan department. Detail-oriented professional with strong customer service skills. Proven ability to multitask and excel under pressure, ensuring high patient satisfaction and attention to detail.
Work History
Tech Assistant Cat-scan
1 Year 3 Months- Assisted in patient transport to various departments within the hospital.
- Verify patient identity using two identifiers
- Communicate effectively with technologist
- Ensure consent forms are signed (e.g., pregnancy waiver, contrast consent)
- Loads contrast injector
- Position the patient properly on the scanner
Appointment Scheduler (Rehire)
2 Years 4 Months- Coordinated and managed genetic counselors' schedules
- Created training materials to onboard new hires effectively
- Delivered real-time updates to clinical staff to ensure seamless patient care
- Consistently provided high-quality customer service to enhance patient experience
- Informed patients about appointment details
- Provided real-time updates for clinical staff
- Coordinated and managed genetic counselors' schedules
Appointment Scheduler
10 Months- Streamlined appointment processes, enhancing patient flow and reducing wait times.
- Coordinated patient appointments utilizing electronic health record systems for optimal scheduling efficiency.
- Collaborated with medical staff to ensure accurate scheduling and resource allocation.
- Managed high call volume while maintaining professionalism and accuracy when gathering information for appointment bookings.
- Handled complaints and questions, and redirected calls to other team members.
Patient Access Representative
8 Months- Conducted patient interviews to gather accurate demographic and insurance information, ensuring seamless registration and eligibility verification.
- Obtain precertification, pre-authorization eligibility prior to outpatient surgery and complex services
- Collected copayments the deductibles
- Utilize online eligibility systems to verify patient coverage and policy limitations
- Demonstrated excellent problem solving skills within the registration process
Appointment Scheduler- Genetics Clinic
3 Years 6 Months- Schedule patients for genetic testing slash consultation via fax, phone and work queue referral portal
- Assisted with genetic test ordering via online portal
- Maintained high customer satisfaction by coordinating scheduling efficiently
- Reduce no-show rates by implementing the need to call and remind patients of scheduled appointment
Education
High School Diploma
Associate of Science - Radiology Technology
Skills
BLS/AED Certified
Level 1 Trauma experience
Stress management
Patient transport
Multitasking organization
Healthcare Compliance
Patient Assessment
Timeline
Tech Assistant Cat-scan
WellStar Kennestone Hospital
2025.05 - CurrentRead More
Appointment Scheduler (Rehire)
WellStar Kennestone Hospital
2023.01 - 2025.05Read More
Appointment Scheduler
Grady Memorial Hospital
2020.09 - 2021.07Read More
Patient Access Representative
Wellstar Douglas Hospital
2019.11 - 2020.07Read More
Appointment Scheduler- Genetics Clinic
WellStar Kennestone Hospital
2016.05 - 2019.11Read More
William M. Raines
High School Diploma
Read More
Atlanta Technical College
Associate of Science from Radiology Technology
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