Jada Patterson
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Digital Support Associate
Sunbit
Las Vegas, NV
05.2022 - Current
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Built trusting relationships with clients through open and honest communication.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Provided online demonstrations to educate customers on product features and online help resources.
- Delivered prompt service to prioritize customer needs.
- Standardized office structures and processes to promote collaboration and increased performance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
ECE Consulting
Las Vegas, NV
02.2021 - 05.2022
- Help customers with their stock orders.Also advise customers if their account has been approved to buy/sell stocks
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
247 Intouch
Las Vegas, NV
08.2019 - 02.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Customer Contact Channels
Las Vegas, NV
06.2018 - 08.2019
- Provide members with their health insurance information -Make payments over the phone
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Mojave High School
Las Vegas, NV06.2018
Skills
- Basic computer skills
- Inbound and Outbound Calling
- Credit card payment processing
- Customer Service
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Answering Emails
- POS Systems and Ordering Platforms
- High-Volume Environments
- Online Chat
- Livechat Messaging
- Patient and Empathetic
- Time Management
- Computer Skills
- Remote Office Availability
- Order and Refund Processing
- LiveChat Messaging
- Phone Etiquette
Timeline
Digital Support Associate
Sunbit
05.2022 - Current
Customer Service Representative
ECE Consulting
02.2021 - 05.2022
Customer Service Representative
247 Intouch
08.2019 - 02.2021
Customer Service Representative
Customer Contact Channels
06.2018 - 08.2019
High School Diploma -
Mojave High School