Jada Perez
Tamarac
Summary
Dedicated, customer focused Server wanting to expand and hone her skills in a professional setting. I have developed and continue to develop strong communication and problem solving skills that is essential in every work environment. Able to build strong connections with customers and associates, and maintain trust in each professional relationship. My goal is to learn, adapt and excel in any and all expectations from both professional and customer perspectives
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Walmart
01.2016 - Current
- Delivered excellent customer service skills to customers, addressing concerns and questions while effectively resolving issues.
Customer Service Representative
Teleperformance
Fort Lauderdale
01.2024 - 03.2025
- Excelled in exceeding daily credit card application goals.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conducted regular follow-up calls with customers after resolving their issues.
Front Desk Receptionist
Sanitas Medical Center
Fort Lauderdale
03.2022 - 04.2024
- Used company badging system to create badges for new employees and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Server
Waffle House
08.2017 - 04.2022
- Ensured guest satisfaction throughout service.
- Processed guest orders, while also providing recommendations and assistance in regards to menu items.
- Was able to multitask and even in some cases work in multiple positions on the same shift such as hostessing, serving and also handle guest phone calls and To Go orders.
- Operated a point of sales system that processed transactions, while accurately and efficiently handling cash, credit cards, checks, money orders.
Bartender/ Lead Server
TGIFridays (Jackmont Hospitality)
04.2018 - 10.2020
- Built strong rapport with management team and service team.
- Effectively communicated with guests and other team members to ensure the satisfaction of our guests.
- Multitasked on multiple levels and occasions in a high volume, fast paced environment.
- Trained and mentored new members of staff.
Education
Food Handler Certification -
Dave Thomas Education Center
Florida10.2020
High School Diploma -
Piper High School
Sunrise, FL08-2017
Skills
- Customer Service Skills
- Excellent Communication Skills
- Cash Handling Skills
- Strong Critical Thinking Skills
- Quick Problem Solving Skills
- Multi-Tasking Skills
- Time Management
- Team Work and Collaboration
- Typing/Keyboarding Skills
- Customer service
- Point of sale
- Payment processing
References
• Walmart -Hayleh Westenberg, (754) 234-9878
•Customer service-Adijha Felder (954) 716-0211
•Doctor office- Tianna miller (954) 260-
•Teleperformance- Cathrine denoplie (305) 452-7748
Timeline
Customer Service Representative
Teleperformance
01.2024 - 03.2025
Front Desk Receptionist
Sanitas Medical Center
03.2022 - 04.2024
Bartender/ Lead Server
TGIFridays (Jackmont Hospitality)
04.2018 - 10.2020
Server
Waffle House
08.2017 - 04.2022
Customer Service Associate
Walmart
01.2016 - Current
Food Handler Certification -
Dave Thomas Education Center
High School Diploma -
Piper High School