Jada Perry
Greensboro,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the virtual customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Virtual Customer Service Representative
Concentrix
02.2021 - 04.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
Live Chat Service Representative
Costa Solutions
08.2020 - 02.2021
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day remotely.
- Scheduled appointment to resolve more complex issues.
Education
Associate of Science - Business Communications
Wake Technical Community College
Raleigh, NC05.2023
Skills
- File Maintenance
- Appointment Scheduling
- Issue and Complaint Resolution
- Administrative and Office Support
- Strategic sales knowledge
- Data Management
- Microsoft Excel & Word Processing
- Critical/ Analytical Thinking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Virtual Customer Service Representative
Concentrix
02.2021 - 04.2024
Live Chat Service Representative
Costa Solutions
08.2020 - 02.2021
Associate of Science - Business Communications
Wake Technical Community College