Jada Petersen
Dundalk,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher
KinderCare Learning Centers
05.2019 - Current
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Customer Service Representative
ShopRite
08.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.2017
Skills
- Paperwork Processing
- Product Knowledge
- Data Entry
- Behavior Modeling
- Student Records Management
- Classroom Management
- Activity Planning
- Task Delegation
- Organizational Skills
Certification
Infant and Toddler CDA -2023
Timeline
Lead Teacher
KinderCare Learning Centers
05.2019 - Current
Customer Service Representative
ShopRite
08.2017 - 05.2019
High School Diploma -
Patapsco High School & Center For Arts