Jada Pretty
Columbia,SC
Summary
Detail-oriented healthcare administrative professional with experience in regulatory compliance, high-volume customer service, and confidential data management. Skilled in document auditing, insurance and account verification, and resolving complex inquiries while maintaining strict HIPAA standards. Experienced handling 50+ daily interactions in fast-paced environments with strong accuracy and workflow efficiency. Seeking a permanent remote Patient Access or Healthcare Customer Service role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Title Specialist
South Carolina Department of Motor Vehicles
Blythewood, SC
12.2023 - Current
- Maintained confidentiality of sensitive personal data in accordance with privacy standards
- Processed and audited 40+ official documents daily while ensuring compliance with state and federal regulations
- Resolved customer discrepancies and documentation issues with accuracy and professionalism
- Worked in high-volume, deadline-driven environment requiring precision and multitasking
- Ensured 98–99% documentation accuracy through detailed review procedures
Customer Service Representative
Teleperformance
COLUMBIA, SC
06.2023 - 12.2023
- Managed 60+ inbound calls daily in fast-paced call center environment
- Verified account information and resolved billing and service inquiries efficiently
- Maintained detailed documentation in CRM systems
- De-escalated customer concerns while maintaining service standards
- Consistently met performance and resolution metrics
Sterile Processing Technician
Lexington Medical Center
West Columbia, South Carolina
06.2022 - 11.2022
- Collaborated with clinical staff to support surgical operations and ensure patient safety
- Maintained compliance with hospital regulatory and infection control standards
- Managed documentation related to sterilization procedures
- Protected patient confidentiality in accordance with HIPAA regulations
- Worked efficiently in high-pressure healthcare environment
Education
Bachelor of Science - Healthcare Management
South University
COLUMBIA, SC 08.2022 - 06.2025
Skills
- EMR/EHR Systems (Healthcare Environment Exposure)
- Microsoft Excel & Outlook
- CRM & Call Center Software
- Data Entry & Documentation
- Multiline Phone Systems
- Compliance & Regulatory Review
- HIPAA Compliance
- Patient Scheduling
- Regulatory Documentation
- Data Accuracy
- Eligibility Review
- Customer Resolution
- Confidential Records Management
- High-Volume Call Handling
- Workflow Efficiency
Timeline
Title Specialist
South Carolina Department of Motor Vehicles
12.2023 - Current
Customer Service Representative
Teleperformance
06.2023 - 12.2023
Bachelor of Science - Healthcare Management
South University
08.2022 - 06.2025
Sterile Processing Technician
Lexington Medical Center
06.2022 - 11.2022