Jada Pryer
Yuma ,AZ
Summary
Highly motivated and self-directed team player with a strong work ethic and a commitment to following company policies and procedures. Known for delivering exceptional customer service and maintaining a cooperative and positive attitude within a team. Driven to improve customer satisfaction and contribute to the overall success of the company. With over ten years of experience as a fleet maintenance supervisor, honed leadership and relationship-building skills, resulting in high levels of productivity. Outstanding, dependable, mature professional dedicated to achieving excellence in customer service and driving the company's success. Consistently demonstrated ability to develop strong leadership skills and foster productive relationships.
Overview
4
4
years of professional experience
Work History
Solar Energy Consultant
ADT Security Services
Jacksonville, FL
01.2023 - 09.2024
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks
- Collaborated with end users through phone, email, live chat, and web teleconference to resolve operational challenges.
- Maintained and monitored the server room, wireless network, and other server infrastructure, ensuring that systems ran smoothly
- Answered and triaged requests for assistance in order to provide top-notch support
- Configure hardware and software to meet network performance requirements in the most efficient way possible
- Interacted with customers and responded to their questions via email, phone, website live chat, and forums
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
Customer Service Representative
Modivcare
Greenville, SC
03.2023 - 06.2024
- Handled high-pressure scenarios with professionalism to ensure seamless operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Agent
Anthem, Inc.
Norfolk, VA
06.2020 - 12.2023
- Installed, tested, and maintained alarm systems to ensure that they worked properly
- Work with customers to determine requirements and handle complaints
- Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation
- Dealing with customer complaints over the phone, via email
- Coordinated with the contracting department to resolve payer issues
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals
- Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers
Education
Some college - Art Therapy
Tidewater Community College
Portsmouth, VA06.2019
Skills
- Active listening
- Microsoft Excel
- Customer service
- Problem resolution
- Data entry
- Critical thinking
- Customer relations
Timeline
Customer Service Representative
Modivcare
03.2023 - 06.2024
Solar Energy Consultant
ADT Security Services
01.2023 - 09.2024
Customer Service Agent
Anthem, Inc.
06.2020 - 12.2023
Some college - Art Therapy
Tidewater Community College