JADA REED
Cleveland,OH
Summary
Customer-centric professional with extensive front desk support experience and a strong focus on client communication. Proven ability to enhance patient and family experiences through effective problem-solving and service delivery. Collaborative team player skilled in addressing consumer needs and leveraging technical proficiencies in Microsoft Office and computing fundamentals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Art Gallery Attendant
The Cleveland Museum of Art
11.2021 - Current
- The Gallery Attendant provides assistance and directions to visitors as well as protecting the Museum’s collection, staff and visitors against fire, theft and accidents
- Serve as a welcoming and approachable point of contact for museum visitors providing assistance and information throughout their visit
- Provides assistance and directions to visitors as well as protecting the Museum’s collection, staff and visitors against fire, theft and accident
- Monitor visitors, staff, vendors, volunteers, and contractors’ flow through metal detectors at points of entry for potential weapons
- Adapted communication style to effectively assist children, families, and individuals with diverse needs
- Communicating effectively with individuals from diverse backgrounds and age groups while maintaining professionalism and patience
- Maintained professionalism and composure while interacting with visitors during peak periods
- Managed unexpected situations calmly, applying sound judgment to determine the need for further support
- Provided assistance to patrons with disabilities or special needs.
Babysitter
Home Day Care
01.2019 - Current
- Ensured a healthy and safe environment for children, fostering their well-being and security
- Supervised children's play activities in a safe environment.
- Demonstrated a positive attitude while patiently engaging with children during activities.
- Updated parents on children's daily activities and behaviors, strengthening family engagement
- Built trust through regular communication with parents and children, enhancing relationships
Salon Receptionist
Salon Nicole
Beachwood, Ohio
01.2026 - 07.2026
- Welcomed clients with a friendly smile as they entered the salon.
- Answered phone calls and assisted clients with questions and appointment needs.
- Handled phone inquiries, providing assistance with questions and scheduling appointments.
- Delivered excellent customer service in a fast paced environment
- Provided exceptional customer service while managing high-volume client interactions.
Cook
Pizza Hut
06.2016 - 11.2018
- Maintained strict adherence to safety, sanitation, quality, and cleanliness guidelines to ensure highest food quality
- Prepared food following specifications, approved recipes, and proper portioning to maintain consistency
- Restocked service line with food products to ensure efficient service during peak hours with food products during busy hours
Community Advocate
Saint Phillip Neri Catholic Church
06.2015 - 08.2016
- Engaged in small group meetings, oversaw peer counseling programs, arranged and led youth activities
- Participated in small group meetings, oversaw peer counseling programs, arranged and led youth activities
- Maintained community garden and sorted canned goods for distribution to enhance local food security
- Created vibrant mural to inspire community creativity and encourage artistic expression
Education
Information Technology
Youth Opportunities Unlimited
High School Diploma -
Collinwood High School
STNA -
Cuyahoga Community College
Cleveland, OH 08.2019 - 12.2019
Skills
- Art Handling Techniques
- Visitor Engagement
- Visitor Assistance
- Customer Service
- Appointment scheduling
- Attention to detail
- Time Management
- Problem-Solving
- Adaptability
- Communication
- Empathy
- Patient engagement
Certification
- IC3 GS5 Certification 8/2020
- State Tested Nursing Assistant 12/2019
- CPR/ First Aid/AED 12/2019
RELEVANT COURSE WORK
- Computing Fundamentals
- Managing Applications
- Managing Device
- Windows Operating Systems
- Network and Mobile Devices
- System Maintenance
- Hardware/Software
- Security Concepts
Timeline
Salon Receptionist
Salon Nicole
01.2026 - 07.2026
Art Gallery Attendant
The Cleveland Museum of Art
11.2021 - Current
STNA -
Cuyahoga Community College
08.2019 - 12.2019
Babysitter
Home Day Care
01.2019 - Current
Cook
Pizza Hut
06.2016 - 11.2018
Community Advocate
Saint Phillip Neri Catholic Church
06.2015 - 08.2016
Information Technology
Youth Opportunities Unlimited
High School Diploma -
Collinwood High School