Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jada Robison

Bentonville,AR

Summary

Hard-working and dedicated employee. Innovative professional with a proven track record of driving engagement through creative strategies. Passionate about social media and detail-oriented and ready to achieve all company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Willis Towers Watson
09.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled as much as I could in each call so they did not need to call back about the same issues.

Cashier/Barista

Mugs Cafe
03.2023 - 06.2023
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Closed the entire store Mon-Fri every week alone as the only full-time barista.

Bridal Consultant/Assistant Social Media Manager

The Bridal Cottage
11.2022 - 03.2023
  • Sold and fitted wedding dresses for brides-to-be.
  • Led personal appointments with brides and their families and helped brides find their dream dress.
  • Created, edited, and posted educational content for brides on our Instagram, Tiktok, and pinterest.
  • My educational videos were used to teach thousands of stores at wedding dress conventions by the top 2 wedding dress company in the world.
  • Handled difficult situations with the families of brides and turned entire appointments around.

Cashier/Barista

Boulevard Bread Co.
03.2022 - 10.2022


  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked quickly and efficiently in a busy location with only one other employee.

Journalist Intern/Social Media Intern

Music Daily
06.2021 - 02.2022
  • Participated in editorial meetings to discuss story ideas and content.
  • Edited, proofread and fact-checked content for accuracy.
  • Reported from field locations and wrote stories under tight deadlines.
  • Researched and analyzed newsworthy events, trends and issues.
  • Utilized SEO principles to optimize content for search engine rankings.
  • Created, edited, and posted content on both Instagram and Tiktok.
  • Contributed to trends and came up with fun ideas to put our own twist on said trends.

Education

Bachelor of Arts - Public Relations

Harding University
Searcy, AR
06.2021

High School Diploma -

Prosper High School
Prosper, TX
06.2017

Skills

  • Social Media Technologies
  • Public and Media Relations
  • Growth Strategies
  • Content Curation

Accomplishments

- 1st place in the Southeast Journalism Conference Competition

Timeline

Customer Service Representative

Willis Towers Watson
09.2023 - 12.2023

Cashier/Barista

Mugs Cafe
03.2023 - 06.2023

Bridal Consultant/Assistant Social Media Manager

The Bridal Cottage
11.2022 - 03.2023

Cashier/Barista

Boulevard Bread Co.
03.2022 - 10.2022

Journalist Intern/Social Media Intern

Music Daily
06.2021 - 02.2022

Bachelor of Arts - Public Relations

Harding University

High School Diploma -

Prosper High School

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Jada Robison