Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tomas Casales

Miami,FL

Summary

Adept at CRM software and demonstrating exceptional customer service excellence, I enhanced customer satisfaction and loyalty at Publix by efficiently managing high call volumes and resolving issues with empathy. My versatility shone through cross-departmental support at Fresco Y Mas, showcasing a strong work ethic and integrity.

Offering blend of creativity and analytical thinking, well-suited for collaborative and fast-paced social media environment. Brings solid foundation in digital marketing principles and social media trends, along with knack for generating engaging content. Ready to use and develop skills in content creation and campaign management. Friendly and adaptable, with natural ability to communicate effectively and build rapport. Possesses solid understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Staff Member

Publix
09.2022 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.

Cashier

Fresco Y Mas
03.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Summer Camp Counselor Volunteer

Tae Kwon Do By Liens
06.2018 - 08.2018
  • Led groups of children safely through variety of camp activities.
  • Mentored individual campers by providing guidance and support in achieving personal goals throughout their time at camp.
  • Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
  • Contributed to efficient camp operations by assisting with meal preparation, equipment maintenance, and facility setup or cleanup tasks.
  • Implemented safety protocols during activities to minimize risk of injury while maintaining an enjoyable atmosphere.
  • Managed daily schedules to ensure a balanced mix of educational, recreational, and social activities for campers.

Education

No Degree - Sports & Exercise Science

Miami Dade College
Miami, FL
12-2026

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06-2022

Skills

  • CRM software
  • Customer assistance
  • Assertiveness
  • Work ethic and integrity
  • Critical thinking
  • Customer service excellence
  • Patience and empathy
  • Video editing
  • Social media technologies
  • Trend analysis
  • Social media posting

Certification

MS Word, Excel & PowerPoint

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Staff Member

Publix
09.2022 - Current

Cashier

Fresco Y Mas
03.2021 - 08.2022

Summer Camp Counselor Volunteer

Tae Kwon Do By Liens
06.2018 - 08.2018

No Degree - Sports & Exercise Science

Miami Dade College

High School Diploma -

G. Holmes Braddock Senior High School

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