Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Rouse

Hialeah,FL

Summary

I have a background in customer service and healthcare support, with experience entering and updating records, handling personal health information, and supporting both members and providers. I'm organized, detail-oriented, and skilled at working across multiple systems to keep information accurate and on time.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

Elevance Health
11.2024 - Current
  • Support members and providers with requests such as authorizations, case manager referrals, and complaint submissions.
  • Enter and update sensitive health information accurately and in compliance with HIPPA standards.
  • Use multiple databases, spreadsheets, and network systems across two monitors and a laptop to manage member records efficiently
  • Follow up with members through calls and system updates to ensure timely resolution of requests
  • Prioritize tasks based on daily and weekly goals set by management while maintaining strong organization skills
  • Apply knowledge of medical terminology when communicating with providers and processing healthcare-related requests.
  • Multitask across multiple systems and screens to complete documentation and provide support in real time

Customer Service Representative

Alorica
01.2023 - 11.2024
  • Input consumer information into the company's system and made sure everything was correct and up to date
  • Updated service requests and notes while helping customers over the phone
  • Double checked details in the system to avoid mistakes and keep records accurate.
  • Met daily goals for calls and data entry while keeping up with quality standards
  • Handled private customer information carefully and followed company guidelines

Education

Hialeah Senior High School
Hialeah, FL

Skills

  • Data Entry & Information Accuracy (40 WPM)
  • Familiarity with Medical Terminology
  • Microsoft Word & Excel, Google Sheets, Spreadsheets
  • Multiple system navigation
  • HIPPA Compliance & PHI Handling
  • Multitasking (dual screen setup & multiple tabs)
  • Team Collaboration & Communication
  • Organization & Time Management
  • Quick Learner

Timeline

Healthcare Customer Service Representative

Elevance Health
11.2024 - Current

Customer Service Representative

Alorica
01.2023 - 11.2024

Hialeah Senior High School

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