Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Santiago

The Bronx,NY

Summary

Compassionate and detail-oriented professional with a strong background in customer service, office administration, and client support. Seeking a Patient Navigator role at NewYork-Presbyterian Hospital to assist patients in navigating the healthcare system, improving access to care, and supporting their journey through clear communication and empathetic guidance.

Overview

8
8
years of professional experience

Work History

Specialist

Apple
09.2021 - Current
  • Provided empathetic, solutions-focused assistance to customers with technical issues,
  • Delivered tailored product education, mirroring the process of explaining healthcare features and services.
  • Managed appointment-based scheduling and check-ins to optimize workflow—experience transferable to coordinating patient visits.
  • Initiated a team newsletter and check-in system to enhance knowledge-sharing, supporting continuous learning and communication.

PC Consultant

Best Buy
10.2020 - 09.2021
  • Delivered comprehensive training sessions on various computer applications, empowering users to work effectively with their technology tools.
  • Spearheaded migration projects, ensuring minimal disruption to clients'' workflows during transitions between platforms or operating systems.
  • Engaged with diverse clients to build lasting rapport and ensure satisfaction
  • Navigated inventory systems and addressed service concerns, ensuring timely and accurate assistance.
  • Supported cross-department collaboration to resolve customer needs, similar to interdepartmental coordination.

Party Planner

Chuck E Cheese
09.2019 - 03.2020
  • Provided attentive and organized service to families and children, adapting communication based on age and needs.
  • Maintained high customer satisfaction through effective event planning and proactive problem-solving.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all events while minimizing labor costs.

Front Office Receptionist

Celia Cruz Bronx High School Of Music
10.2017 - 03.2020
  • Scheduled and maintained appointments for school administrators, directly applicable to patient scheduling.
  • Handled front-desk responsibilities, phone inquiries, and document organization—mirroring front-line healthcare admin tasks.
  • Communicated with students and families, practicing empathy and professionalism.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

Education

Associates Degree in Progress - Computer Science

Bronx Community College
Bronx, NY
05-2027

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management & Communication
  • Appointment Scheduling & Follow-Up
  • Administrative & Clerical Support
  • Conflict Resolution & Problem Solving
  • Microsoft Office & Data Management
  • Cultural Sensitivity & Empathy
  • Relationship Building

Timeline

Specialist

Apple
09.2021 - Current

PC Consultant

Best Buy
10.2020 - 09.2021

Party Planner

Chuck E Cheese
09.2019 - 03.2020

Front Office Receptionist

Celia Cruz Bronx High School Of Music
10.2017 - 03.2020

Associates Degree in Progress - Computer Science

Bronx Community College

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