Jada Scott
Columbia,SC
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Educated Customer Service Lead with great coaching, documentation, and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Store Associate
The UPS Store Inc.
Columbia, SC
10.2025 - Current
- Greet customers and provide friendly, professional customer service
- Assist customers with domestic and international shipping options
- Properly pack items using UPS-approved packing standards and materials
- Process shipments, including weighing, labeling, and tracking packages
- Operate point-of-sale (POS) systems to complete transactions accurately
- Handle cash, credit, and debit payments and balance registers as needed
- Manage mailbox services, including receiving, sorting, and distributing mail
- Process returns for various carriers and retail partners (e.g., Amazon returns)
- Assist with printing, copying, scanning, faxing, and document finishing services
- Sell packaging supplies and other retail products
- Answer phones and respond to customer inquiries in person and electronically
- Maintain a clean, organized, and professional store environment
- Follow company policies, security procedures, and shipping regulations
- Work as part of a team to meet daily operational and customer service goals
Customer Service Advocate
BlueCross BlueShield of SC
Columbia, SC
07.2025 - 09.2025
- Assisted customers with inquiries and provided accurate product information.
- Documented customer interactions thoroughly to ensure accurate record-keeping and follow-ups.
- Adhered to all company guidelines when interacting with customers.
- Upheld privacy and security requirements for customer information.
- Managed incoming calls from customers in a professional manner.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
Customer Service Lead
Big Lots Stores, Inc.
Columbia, SC
08.2024 - 03.2025
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated and maintained databases with current information.
Cashier/Sales Floor Associate Cashier
Big Lots Stores, Inc.
Columbia, SC
05.2021 - 08.2024
- Assisted in warehouse management, unloading freight trucks, and dispersing merchandise onto the sales floor.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Built and maintained productive relationships with employees.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Cashier
Chipotle
Columbia, SC
11.2020 - 03.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Associate of Applied Science - Computer Science
Midlands Technical College
Columbia, SCSkills
- Java programming
- Communication
- Customer service
- Problem solving
- Issue and complaint resolution
- Multitasking capability
- Microsoft Word
- Attention to detail
- Dependable and responsible
- Organizational skills
- Computer skills
- Relationship building
- Typing
- Adaptability
Timeline
Store Associate
The UPS Store Inc.
10.2025 - Current
Customer Service Advocate
BlueCross BlueShield of SC
07.2025 - 09.2025
Customer Service Lead
Big Lots Stores, Inc.
08.2024 - 03.2025
Cashier/Sales Floor Associate Cashier
Big Lots Stores, Inc.
05.2021 - 08.2024
Cashier
Chipotle
11.2020 - 03.2021
Associate of Applied Science - Computer Science
Midlands Technical College