Summary
Overview
Work History
Education
Skills
Timeline
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Jada S. Green

Mesquite

Summary

To obtain a position as Customer Service Representative.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Overview

7
7
years of professional experience

Work History

Customer Service Specialists

Walmart
12.2021 - 10.2024
  • Setting up displays around the store
  • Assisting other departments
  • Responding to customer questions and complaints
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Responded to customer requests for products, services, and company information.

Med Aide/Caregiver

Field Pointe – Americare
03.2021 - 08.2021
  • Answer incoming phone calls from Nurses pertaining to patient’s care
  • Made outbound calls to providers and nurses
  • Assisted with personal care
  • Watched patients all night until shift changed
  • Data Entry/ Entered Patients reports into the database daily
  • Cleaned facility daily
  • Monitored Cameras

Deli Clerk

Kroger
05.2017 - 01.2021
  • Provided excellent customer service
  • Clean and cook food
  • Keep products restocked
  • Keep deli cleaned
  • Food Preparation
  • Meat Cutting

Education

Diploma -

South Garland High School
06.2014

Skills

  • Excellent Customer service skills
  • Good communication skills
  • Customer relations
  • Excellent written and oral communication
  • Telephone etiquette
  • Problem resolution

Timeline

Customer Service Specialists

Walmart
12.2021 - 10.2024

Med Aide/Caregiver

Field Pointe – Americare
03.2021 - 08.2021

Deli Clerk

Kroger
05.2017 - 01.2021

Diploma -

South Garland High School

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Jada S. Green