Gina Gladding
Escondido,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
24
24
years of professional experience
Work History
Customer Service Specialists
VSPONE
VISTA, CA
07.2020 - 08.2024
- Customer service specialists process complaints and issues related to optical lenses/glasses. Account management monitoring and reporting as needed.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system. Including upgrades, returns and frequently provided advice and technical assistance as well.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Answered incoming customer inquiries regarding product and service information.
Customer Service Rep
SIGNET ARMORLITE
CARLSBAD, CA
05.2008 - 07.2020
- Performs duties of a Customer Service Rep at the highest level by developing, securing and maintaining customer satisfactions
- Duties included but not limited to answering phones, providing pricing and delivery information, processing phone and fax orders, reviewing emails and EDI transactions, and resolving all customer complaints and concerns
- Knowledge of VSP insurance and Eyefinity web site.
Manager/Customer Service
247Auctions
Vista, California
01.2005 - 01.2007
- Managed daily operations for internet based Auction Company online and in store, maintained client accounts and store inventory, coordinated and implemented customer shipping transactions.
Online Sales Assistant
Press-Enterprise (PE.com)
Riverside, California
01.2001 - 01.2005
- Responsible for New Media Print Ad's, Branding Ad's, Ad production, Weekly revenue reports, supported sales and marketing staff assisted in setting up and editing job postings, responsible for all record keeping, creating contracts, and updating sales brochures and manuals, responsible for all the day to day operations of the office.
Education
On-line Career Diploma Programs - Microsoft Excel,Call Center Customer Service,Microsoft Office including Words, Excel and power point,Intro to Medical Billing and Coding
Penn Foster
Skills
- Excellent customer service and client handling skills Positive and Dependable, Committed Efficient and Organized with the ability to multi-task effectively Proven problem solving, negotiations, and decision-making skills
- Microsoft Office, Sale Force, AS400, Unix Max, Eyefinity, DVI and Vision Web
Timeline
Customer Service Specialists
VSPONE
07.2020 - 08.2024
Customer Service Rep
SIGNET ARMORLITE
05.2008 - 07.2020
Manager/Customer Service
247Auctions
01.2005 - 01.2007
Online Sales Assistant
Press-Enterprise (PE.com)
01.2001 - 01.2005
On-line Career Diploma Programs - Microsoft Excel,Call Center Customer Service,Microsoft Office including Words, Excel and power point,Intro to Medical Billing and Coding
Penn Foster
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