Leona Moore
Richmond
Summary
Dependable and self-motivated Customer Service Representative with 5 years of retail experience in fast-paced, team-oriented environments. Demonstrated competencies in operating multi-line phone systems, taking orders, and updating documentation. Proven track record of successfully converting calls into new sales while prioritizing effective customer service.
Skilled in Microsoft Office and customer relationship management software, I excel at recognizing customer needs and providing solutions to problems. My strong communication skills and adaptability make me an effective team player dedicated to exceeding expectations and contributing to team success.
I have successfully implemented a 6-month training program to enhance Walmart Money Services representatives' understanding of financial services. My experience extends to coordinating paperwork, processing payments, and working independently to meet customer needs. With great phone skills and financial service expertise, I have consistently increased productivity and customer satisfaction.
As a dedicated and empathetic Medical Assistant, I offer valuable experience in direct patient care and medical office management. I am committed to achieving the highest level of patient satisfaction while ensuring compliance with regulatory and practice standards. My ability to cultivate trust and rapport with patients is supported by my excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
Boatwright III Joseph w MD
Richmond
01.2025 - Current
- Managed patient scheduling and ensured timely appointment coordination.
- Collected and documented patient medical histories accurately.
- Supported laboratory tasks, including specimen collection and processing.
- Provided patient education on treatment plans and medication instructions.
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems for documentation and patient tracking.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
Companion Caregiver
Right @ Home
Richmond
07.2021 - Current
- Provided companionship and emotional support to clients in their homes.
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families to report on client well-being.
money service and customer service
Wal-Mart Supercenter
Richmond
04.2017 - 03.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Diplomas - Business Administration’s
Virginia, College
Richmond, VA 02.2017 - 09.2018
Skills
 Customer Service Excellence: Proven ability to deliver outstanding customer service and satisfaction
 Sales Expertise: Skilled in identifying sales opportunities and converting leads into sales
 Customer Needs Assessment: Proficient in evaluating customer needs and providing tailored solutions
 Business Development: Experience in developing new business opportunities and enhancing company growth
 Microsoft Office Suite: Advanced proficiency in Microsoft PowerPoint, Word, and Excel
 Organizational Skills: Highly organized, capable of managing multiple tasks efficiently
- Patient scheduling
- Electronic health records
 Effective Communication: Superior verbal and written communication skills that foster positive relationships
 Operating Multi-Line Phone Systems: Experienced in handling high-volume calls using multi-line phone systems
 Order Management: Efficient in taking orders and ensuring accuracy in processing
 Documentation Management: Skilled in updating and maintaining accurate documentation
 Problem Solving: Strong analytical skills to identify issues and implement effective solutions
 Professionalism: Committed to maintaining a high standard of professionalism in all interactions
 Reliable Team Player: Dependable and cooperative, contributing to a positive team environment
 Supply Management: Experience in stocking supplies and managing inventory
 Customer Relationship Management (CRM): Proficient in using CRM software to enhance customer interactions and data tracking
 Time Management: Excellent ability to prioritize tasks and manage time effectively to meet deadlines
 Adaptability: Flexible and quick to adapt to new situations and challenges
Certification
- First Aid/CPR
Accomplishments
- Won the 'Customer Service Associate of the year Award, [2021 , year].
- have a certificate in second wind dreams virtual dementia tour
Additional Information - Beliefs
- Hardwork
- Doing what I love makes me comfortable to do more
- love to go above and beyond for patients
- love to make sure my patients are comfortable
medical assistant customer service management
This section highlights the critical role of medical assistants in delivering exceptional customer service within healthcare settings. It emphasizes the importance of effective communication, empathy, and problem-solving skills in enhancing patient experiences.
Key responsibilities of medical assistants include interacting with patients, managing appointments, addressing inquiries, and maintaining confidentiality. The section outlines essential skills such as communication, empathy, and time management, which are vital for handling diverse patient needs.
To improve customer service management, strategies like ongoing training, implementing feedback systems, and utilizing technology for patient management are recommended. Real-life case studies illustrate both successful initiatives and lessons learned from challenges faced in service delivery.
In conclusion, the section reinforces the significance of continuous improvement in customer service practices, encouraging medical assistants to develop professionally for better patient care.
Work Preference
Job Search Status
Networking onlyWork Type
Part TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Medical Assistant
Boatwright III Joseph w MD
01.2025 - Current
Companion Caregiver
Right @ Home
07.2021 - Current
money service and customer service
Wal-Mart Supercenter
04.2017 - 03.2020
Diplomas - Business Administration’s
Virginia, College
02.2017 - 09.2018