JADA SMITH

• Oversees daily public-facing and administrative duties for property serving over 600 tenants, ensuring high service standards
• Implemented data-driven strategies to improve customer engagement and retention, optimizing operational performance
• Resolved customer inquiries and issues promptly, maintaining high service satisfaction
• Created financial reports to monitor expenses and revenue trends, supporting informed decision-making

• Delivered technical support to end users through WordPress and company online tools, enhancing user experience.
• Analyzed website analytics data to uncover trends and identify areas for improvement, guiding website enhancements.
• Conducted regular tests and debugged code to ensure optimal website functionality and performance.

• Managed client accounts while ensuring effective communication with stakeholders to align project goals
• Collaborated cross-functionally to enhance campaign performance and deliver improved client outcomes
• Collaborated cross-functionally to improve campaign performance and achieve better client outcomes
• Prioritized and responded to multiple points of customer communication to address inquiries and resolve issues

• Delivered analytics and insights that informed strategic decision-making
• Coordinated communication between community groups and organizational leadership to enhance collaboration.
• Organized meeting schedules to facilitate collaboration with partners for community meetings and collaborations with partners.
• Streamlined communication between staff, students, and parents regarding school activities to ensure clarity.

2022 Margaret Gauthier Scholar

2020-2022 Web Staff - The West Georgian