Fatima Jevric Dakaj
Delaware Pines Apartments LP
Huntington Beach,CA
5
Languages
17
years of professional experience
Detail-oriented Property Manager with a strong background in customer service and employee mentoring. Achieved company objectives through effective team collaboration and support. Maintained professional appearance and a positive attitude while delivering exceptional service to clients.
Work History
Property Manager
11 Years 8 Months- Supervised and managed all business related actions and communications, accounting, renting and showcasing during the period. Managed 34 units on a daily basis including supervising grounds and all online duties.
- Managed property operations to enhance overall appearance and functionality.
- Manage accounting and all financials related to property
- Manage collecting rents and processing
- Facilitated the rental process for vacant units to attract potential tenants.
- Rent vacant units
- Handle any and all resident communication
- Professionally present company and property itself
- Prevent safety hazards, liability, taking measures necessary and multiple daily property walks
- Managed and organized operational duties, ensuring seamless day-to-day property management.
- Managed budgets, controlling expenses, monitoring financial performance, and identifying cost saving opportunities while maintaining operational goals
- Planned and managed capital expenditures, prioritizing facility improvements while ensuring projects remain within budget and goals
Freelancing Online Tutor
6 Years 11 Months- Translated documents for various clients to ensure accurate communication. mostly and wrote my own e-Book on Amazon for parents and kids called “A book for us, mommy and daddy”. Taught English as a second language to students on VIPKID platform from 2018-2022, focusing on enhancing language skills and cultural exchange.
- Developed customized lesson plans to meet diverse student needs and learning styles.
- Utilized various online tools and platforms to enhance student engagement and interaction.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
English language teacher
5 Months- Worked as English language teacher to a speaker of English language as a second language. Tutored and taught students from grade 1 to grade 9. Introducing new lessons and materials adequately, with successful improvement and high rates of good grades and skills.
- Developed innovative lesson strategies to engage students and improve their understanding.
- Emphasized grammar and business communication skills, improving students' speaking proficiency and overall confidence.
- Increased the success rate
- Raised the level of knowledge amongst students and the satisfactory rate as well
Sales
3 Months- Worked as fashion specialist with Fashion Island team on selling and promoting Halston Heritage brand clothes.
- Recognized for great selling skills, energy and development of high-end clientele. Provided extra help in Los Angeles Halston events, special sale events both in Fashion Island and LA. Organized various contacts with the customers and connected new ones with Halston brand including foreign visitors(tourists) through multi-language skills.
- Achieved monthly sales targets by implementing effective sales strategies.
- Promoted the brand to new customers
- Enhanced customer retention by building strong relationships and providing excellent service.
- Coordinated and promoted special sales events and fashion shows, enhancing brand visibility and customer interaction
- Energetic contact & cooperation with customers through Email & Calls, organized maintained clientele
- Helped detailed organization of the store and developed team work
- Managing product knowledge and reflecting it
- Managed replenishments, cleanliness and general appearance of department
- Assisted in organizing the displays and overall organization of the clothes in a store
- Managed day-to-day operations of a retail store to ensure smooth functioning.
Sales
5 Months- Provided support key marketing and promotional campaigns in high-end boutique. Prioritized development of repeat customers and viable referral base through organizing special event sales, email marketing measures, follow-up calls and other initiatives. Noted for ability to successfully manage multiple client priorities and consistently exceed expectations in competitive environment.
- Executed marketing strategies via social media platforms, email campaigns, and follow-up calls.
- Developed and maintained clientele.
- Ensured store organization and maintained detail and appearance standards to create a welcoming shopping environment.
- Developed product knowledge by learning merchandise features.
- Acquired in-depth product knowledge by learning merchandise features to better assist customers.
- Detail and appearance perfection organization in store
- Fashion events planning and support
- Assisted in creating and acting in a commercial for Betinnis boutique for PBS channel.
- Trained for the commercial
- Assisted in organizing the set and displays
- Communicated a situation to an audience through body language and movement
- Discussing the interpretation and delivery with the other members of television team and store manager
- Managed daily operations of retail store to ensure smooth functioning and customer satisfaction.
Translating and Interpreting
- Collaborated with a team of students to translate news articles for the college, ensuring clarity and accuracy in messaging.
- Compiled and organized lists of news articles for translation projects, enhancing workflow efficiency.
- Identified and translated unknown vocabulary terms
- Use translating and interpreting techniques to convey the message precisely and accurately
- Not using one word more for one word in the translation process
- High degree of translation proficiency through combining English and Montenegrin language
- Both way interpreting English-Montenegrin and Montenegrin-English
- Processing the texts with the professors
- Using business English vocabulary
- Enhanced quality of translated texts by refining scripts for clarity and coherence.
- Working with the team in order to get perfect interpretation
Sales and Assistant Manager
3 Years- Began as a sales associate, cashier and shortly after was promoted to Assistant Sales Manager and then Assistant Manager of the store. I learned so much on customer needs here and developed my experience at a young age while I was studying at the same time. Promoted the product, sales, customer service, and business management, developed marketing campaigns, created a strong customer base and referral pool through email, follow-up calls, and social networking, and built customer satisfaction and loyalty. Noted for continually exceeding expectations and sales goals. Developed hard-working ethics with co-workers and positivity in business. Noted for leadership, organization, time saving and effectiveness.
- Generate sales by determining customer’s needs.
- Trained store staff by revising and reviewing orientation to products and customers; reviewing staff job results and needs with store manager; new product training;
- Implemented shift schedules and payroll
- Trained store staff by developing and reviewing product and customer orientation; assessed staff performance and training needs with store manager; facilitated new product training.
- Developed and maintained clientele.
- Demonstrated strong organizational skills by effectively managing inventory and store layout.
- Developed product knowledge by learning features.
- Opened new charge accounts and managed registers.
Television
1 Year- Led yearly commercial and marketing initiatives for University of Mediterranean in Montenegro.
- Prepare the script and develop proficiency in talking in front of the cameras
- Collaborated with producers and professors to enhance commercial quality.
- Developed strong eye contact, display confidence, and fostered teamwork in commercials.
- Displayed positivity and strength in marketing techniques
- Appearance proficiency and implementation of television skills
- Produced engaging commercials for various media platforms.
Education
Master degree - English language and literature, Hawthorne & Austen
Bachelor degree - Business English
High School diploma
25. May
Skills
Property management
Payment processing
Property evaluations
Payment collection
Lease renewals
Results-oriented
Tenant relations
Tenant outreach
Rent processing
Occupancy management
Maintenance coordination
Team management
Property showings
Eviction notices
Fair housing compliance
Tenant and eviction laws
Marketing and advertising
Fair housing laws
Property marketing
Property promotion
Financial reporting
Rent pricing optimization
Eviction documentation
Property financials
Leasing management
Client Relationships
Staff management
Leadership Skills
Results Driven & Oriented
Creative and adaptable
Critical thinking
Creative adaptability
Rent collection management
Unit leasing strategies
Oral communication
Relationship building
Administrative leadership
Property maintenance oversight
Effective communication
Work order monitoring
Skilled multitasker
Unit vacancies
Preventive Maintenance
Accomplishments
- Best student awarded by Municipality of Podgorica, capital city of Montenegro, Europe, 2011
- Balkan Networking conferences projects 2011, 2012 and honored to discuss a topic with Bill Clinton in 2011, in Bar, Montenegro, Europe
Publications
Balkan Networking conferences projects 2011, 2012 and honored to discuss a topic with Bill Clinton in 2011, in Bar, Montenegro, Europe
Education, Honors and Projects
Best student awarded by Municipality of Podgorica, capital city of Montenegro, Europe, 2011
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Full Professional
Timeline
Freelancing Online Tutor
VIPKID
01.2016 - 12.2022Read More
Property Manager
Delaware Pines Apartments LP
01.2015 - CurrentRead More
English language teacher
Primary School Savo Pejanovic
12.2014 - 05.2015Read More
Sales
Halston Heritage
03.2014 - 06.2014Read More
Sales
Betinnis
01.2014 - 06.2014Read More
Translating and Interpreting
University of Mediterranean, TV Atlas
01.2013 - 01.2013Read More
Television
TV Atlas
01.2011 - 01.2012Read More
Sales and Assistant Manager
Mesare Jevric
01.2010 - 01.2013Read More
University of Mediterranean
Master degree from English language and literature, Hawthorne & Austen
Read More
University of Mediterranean
Bachelor degree from Business English
Read More
Tuzi
High School diploma
Read More