Jada Stokes

• Operated vehicles in compliance with safety regulations and traffic laws.
• Assisted in training new drivers on operational procedures and safety protocols.
• Administer practical driving tests
• Evaluate written and oral tests for driver’s knowledge
• Ensure compliance with state and federal regulations
• Record and report test results accurately
• Provide feedback and instruction to test candidates
• Maintain knowledge of current traffic laws and regulations
• Conduct vehicle safety inspections
• Handle administrative tasks related to driver’s licensing
• Address inquiries from the public regarding licensing procedures
• Attend ongoing training and certification programs
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

• Assist members with scheduling, confirmations, and changes to NEMT rides.
• Monitor ride statuses and resolve operational issues before they affect members.
• Communicate with members, health plans, facilities, and internal teams to ensure smooth execution.
• Use dashboards and operational systems to track ride performance and support outcomes.
• 1099 Independent Contractor - Safe Ride Health.
• Managed customer interactions, ensuring high satisfaction through effective communication and problem-solving skills.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

• Coordinated with clients to ensure timely resolution of outstanding claims.
• Reviewed and updated client financial information.
• Monitored billing for accuracy, correcting errors.
• Billed hospital services to primary insurer or patient.
• Identified and reported underpayments and denials.
• Enhanced interdepartmental cooperation, working closely with product team to inform about recurring customer issues.
• Simplified escalation process, allowing for quicker resolution of complex cases.
• More than 30 calls each day meeting deadlines

Responded to telephone calls, emails, and other requests for information.

• Processed paperwork for policy changes, cancellations, claims.
• Analyzed customer medical records to ensure policy coverage was fitting.
• Assisted customers in understanding their policies.
• Educated clients about benefits, coverage options, and claims processes to enhance understanding and satisfaction.
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
• Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
• Managed a maximum of 20-25 incoming calls
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• Supervised and oversaw team of over fifty employees.
• Served as point of contact between CEO and clients.
• Wrote and edited all communications for CEO.
• Maintained accurate and detailed records.
• Welcomed visitors and directed them to appropriate department.
• Managed CEO's calendar and schedule and made appointments.
• Miami, Florida.

• Greeted visitors, handled cash, answered phones and maintained records.
• Assisted with administrative tasks.
• Maintained detailed records of incoming calls, visitors, and messages.
• Scheduled meetings.
• Hollywood, Florida.

• Addressed client complaints and inquiries.
• Identified client's needs and responded accordingly.
• Determined charges for services requested and arranged for billing.
• Maintained professionalism when speaking to frustrated clients.
• Miramar, Florida.