Jada Stowe
Charlotte,NC
Summary
Service-oriented Customer Support Representative experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
3
3
years of professional experience
Work History
Customer Support Advisor 3
CPI Security
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Liaised with customers, communicating and resolving problems and concerns.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Boosted sales performance by consistently meeting and exceeding established sales goals.
- Drove customer loyalty through consistent follow-up communication after each issue was resolved, ensuring satisfaction and strengthening long-term relationships.
Customer Service Specialist
Dicks Sporting Goods
05.2023 - 07.2023
- Cashier
- Override
- Adapt to different guest interactions and situations
- Greet and Assist Customers
- Problem solving and decision making to positively impact the guest experience and resolve guest concerns
Front-End Associate
Walmart
11.2021 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Answered questions about store policies and addressed customer concerns.
Food Service Associate
Carowinds
03.2021 - 10.2021
- Set up and break down food service lines quickly to maintain service flow
- Developed and maintained positive relationships with customers to enhance service
- Greeted visitors, answered questions and accepted payments
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
Education
B.S Biology -
North Carolina A&T State University
06.2023
B.S Biology -
University of North Carolina at Charlotte
05.2026
Skills
- Complaint Handling
- Customer service excellence
- Teamwork and Collaboration
- Problem-Solving
- Operations Support
- Technical diagnosis
Timeline
Customer Support Advisor 3
CPI Security
07.2023 - Current
Customer Service Specialist
Dicks Sporting Goods
05.2023 - 07.2023
Front-End Associate
Walmart
11.2021 - 04.2022
Food Service Associate
Carowinds
03.2021 - 10.2021
B.S Biology -
North Carolina A&T State University
B.S Biology -
University of North Carolina at Charlotte
Similar Profiles
Omar DahirOmar Dahir
Security Officer at CPI SecuritySecurity Officer at CPI Security
Karanbir SinghKaranbir Singh
Security Guard at CPI SecuritySecurity Guard at CPI Security
Jerome DavisJerome Davis
Installer at CPI Security SystemsInstaller at CPI Security Systems