Jada Vereene
Washington
Summary
Dedicated and community-focused professional with experience in public safety, youth development, case management, customer service, and administrative support. Skilled in crisis intervention, conflict resolution, data management, and community engagement. Proven ability to work effectively in fast-paced environments, maintain accurate records, support vulnerable populations, and collaborate with multidisciplinary teams. Strong communication, organizational, and problem-solving abilities with a commitment to public service and community well-being.
Overview
13
13
years of professional experience
Work History
Community Safety Ambassador
DC Metropolitan Police Department
Washington, DC
02.2024 - 02.2025
- Promoted public safety by responding to non-emergency incidents, supporting safe passage initiatives, and engaging with community members through outreach events.
- Assisted sworn personnel with low-risk scene security, missing-person canvasses, prisoner processing, and the release of lost and recovered property.
- Provided administrative support by maintaining accurate records, preparing reports, and assisting with Telephone Reporting Unit and district station operations.
- Administered first aid and supported emergency response efforts while ensuring the safety of community members and officers.
- 40 Hours per week
- Full Time
- $72,088.00
- Timothy Durant
- 202-839-1600
Customer Service Representative
DC Metropolitan Police Department
Washington, DC
02.2025 - Current
- Personnel records management, privacy compliance, and confidential information handling.
- Administrative operations, document management, records maintenance, filing, scanning, archiving, and correspondence preparation.
- Exceptional customer service with expertise in needs assessment, conflict resolution, and customer satisfaction.
- Strong analytical and problem-solving skills with the ability to research, evaluate information, and make sound decisions.
- Proficient in data entry, records management, and communicating effectively with internal and external stakeholders.
- Skilled at maintaining professionalism, exercising tact and discretion, and de-escalating difficult interactions with diverse populations.
- Excellent written and verbal communication skills with strong attention to detail, grammar, and accuracy.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, and OneNote) and internet-based applications.
- 40 Hours per week
- Full Time
- $72,721.00
- SGT David Poe Jr
- 202-673-6815
Youth Counselor
DC National Guard: Challenge Academy
Laurel, MD
08.2022 - 02.2024
- Mentored and supervised youth in a structured residential program, fostering personal growth, accountability, and successful transitions during and after academy participation.
- Maintained a safe, therapeutic environment by implementing trauma-informed care, de-escalation techniques, risk assessments, and incident documentation.
- Provided individual and group counseling, behavioral support, and educational and career guidance while collaborating with families and senior staff to develop individualized intervention and transition plans.
- Facilitated recreational, educational, and treatment-focused activities that promoted life skills, emotional well-being, and positive interpersonal development.
- 40 Hours per week
- Full Time
- $57,074.00
- LaToya Hamilton
- 202-730-1579
Youth Development Representative
Department of Youth Rehabilitation
Laurel, MD
06.2021 - 08.2022
- Supervised youth in a secure residential setting, ensuring safety, security, and positive engagement while supporting rehabilitation and personal development.
- Applied security policies and procedures by monitoring youth, reviewing security systems, processing security requests, and maintaining accurate documentation and records.
- Collaborated with multidisciplinary teams to support educational, vocational, and behavioral programming while maintaining order and promoting positive outcomes.
- Conducted risk assessments, completed incident reports, and facilitated restorative justice practices to encourage accountability and conflict resolution among at-risk youth.
- Provided exceptional customer service and administrative support by responding to inquiries, managing confidential records, and assisting with departmental operations.
- 40 Hours per week
- Full Time
- $52,290.00
- LaTika Harris
- 240-501-8547
Student Information Manager-Office Assistant
Friendship Southeast Public Charter School
Washington, DC
11.2016 - 11.2020
- Managed and maintained student information systems, ensuring the accuracy, integrity, and confidentiality of student records in compliance with district, state, and federal reporting requirements.
- Processed, verified, and maintained enrollment records, student files, and supporting documentation, including residency, identification, special education, and ELL records.
- Prepared and submitted accurate data reports for school leadership and regulatory agencies while ensuring compliance with organizational policies and procedures.
- Delivered exceptional customer service by assisting students, parents, and staff through phone, email, written correspondence, and in-person interactions, resolving inquiries professionally and efficiently.
- Provided comprehensive administrative support by maintaining calendars, managing databases, processing records, and supporting daily office operations.
- 40 Hours per week
- Full Time
- $34,000.00
- Tracie Dow
- 202-306-2990
Program Monitor
DC Department of Employment Services (OYP)
Washington, DC
04.2015 - 11.2016
- Monitored Summer Youth Employment Program (SYEP) worksites to ensure compliance with host agreements and federal and local regulations while promoting a safe and productive work experience for participants.
- Conducted site visits, tracked participant attendance, coordinated documentation, and served as the liaison between worksites and the Department of Employment Services (DOES).
- Provided technical assistance and guidance to participants and employers by interpreting program policies, resolving concerns, and ensuring adherence to program requirements.
- Delivered crisis intervention, advocacy, and referral services while assessing program effectiveness and identifying opportunities to improve service delivery.
- Maintained accurate records, reviewed documentation for compliance, and provided administrative support to management through reporting, timesheet tracking, and program coordination.
- 40 Hours per week
- Full Time
- $31,200.00
- Thenie Freeman
- 202-256-9675
Support Staff
DC Department of Employment Services (OYP)
Washington, DC
06.2013 - 05.2015
- Monitored Summer Youth Employment Program (SYEP) worksites to ensure compliance with host agreements and federal and local regulations while promoting a safe and productive work experience for participants.
- Conducted site visits, tracked participant attendance, coordinated documentation, and served as the liaison between worksites and the Department of Employment Services (DOES).
- Provided technical assistance and guidance to participants and employers by interpreting program policies, resolving concerns, and ensuring adherence to program requirements.
- Delivered crisis intervention, advocacy, and referral services while assessing program effectiveness and identifying opportunities to improve service delivery.
- Maintained accurate records, reviewed documentation for compliance, and provided administrative support to management through reporting, timesheet tracking, and program coordination.
- 40 Hours per week
- Full Time
- $24,960.00
- Thenie Freeman
- 202-256-9675
Education
No Degree - Applied Management
Grand Canyon University
Phoenix, AZHigh School Diploma - undefined
Perry Street Preparatory Academy
01.2013
Skills
- Customer Service & Public Relations
- Crisis Intervention & Conflict Resolution
- Community Outreach & Engagement
- Youth Development & Counseling
- Data Entry & Records Management
- Administrative Support
- Microsoft Office Suite
- Documentation & Reporting
- Scheduling & Calendar Management
- Confidentiality & Compliance
- Team Collaboration
- First Aid/CPR/AED Certified
- Restorative Justice Facilitation
- Trauma-Informed Care
- Risk Assessment & Safety Planning
Timeline
Customer Service Representative
DC Metropolitan Police Department
02.2025 - Current
Community Safety Ambassador
DC Metropolitan Police Department
02.2024 - 02.2025
Youth Counselor
DC National Guard: Challenge Academy
08.2022 - 02.2024
Youth Development Representative
Department of Youth Rehabilitation
06.2021 - 08.2022
Student Information Manager-Office Assistant
Friendship Southeast Public Charter School
11.2016 - 11.2020
Program Monitor
DC Department of Employment Services (OYP)
04.2015 - 11.2016
Support Staff
DC Department of Employment Services (OYP)
06.2013 - 05.2015
High School Diploma - undefined
Perry Street Preparatory Academy
No Degree - Applied Management
Grand Canyon University