Jada Verser
Dallas,TX
Summary
Dynamic leader with proven expertise in customer service management and team leadership, honed at Genpact Inc. and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant improvement in team efficiency. Skilled in inventory control and relationship building, adept at fostering a positive and productive work environment.
Overview
11
11
years of professional experience
Work History
Store Manager
ACE Cash Express Inc.
2019.01 - 2023.12
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
FMLA Coordinator
Genpact
2017.07 - 2019.01
- Facilitated corporate FMLA, employee group health, flexible spending accounts, dental and vision, accident and disability, life insurance and wellness benefits.
- Coordinated closely with payroll and benefits teams to ensure accurate record-keeping and seamless administration of employee leaves under the Family Medical Leave Act.
- Implemented an effective case management system that allowed for timely updates on individual leave statuses, contributing to improved organizational efficiency.
- Enhanced company compliance with federal and state regulations by consistently reviewing, updating, and implementing FMLA policies and procedures.
- Served as a trusted resource for managers on how to handle sensitive situations related to employee absences under the Family Medical Leave Act.
- Supported team members experiencing personal challenges by offering empathetic guidance throughout the entire FMLA process.
- Ensured timely delivery of required paperwork to relevant parties by meticulously organizing files and maintaining strict deadlines.
FMLA Claims Specialist
Oceans Behavioral Hospital
2015.07 - 2017.06
- Supported colleagues in navigating difficult cases or complex situations involving multiple parties or overlapping leave policies.
- Participated in cross-functional projects aimed at improving overall leave management processes, collaborating with teams from HR, Payroll, Benefits, and Legal departments.
- Negotiated return-to-work plans between employees and their managers, ensuring proper accommodations were made for any ongoing medical needs.
- Collaborated with HR teams to develop company-wide policies for managing FMLA claims effectively.
- Improved efficiency in claims processing by streamlining documentation and communication procedures.
- Handled escalated claim issues, working closely with employees and managers to achieve timely resolutions.
Cashier
Kohls
2013.03 - 2015.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX06.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Employee Training
- Goals and performance
- Team motivation
- Team Building and Leadership
- Leadership Development
- Policies and Procedures
- Work Planning and Prioritization
- Documentation And Reporting
- Customer Response
- Strategic thinker
Timeline
Store Manager
ACE Cash Express Inc.
2019.01 - 2023.12
FMLA Coordinator
Genpact
2017.07 - 2019.01
FMLA Claims Specialist
Oceans Behavioral Hospital
2015.07 - 2017.06
Cashier
Kohls
2013.03 - 2015.07
High School Diploma -
Lake Highlands High School
Similar Profiles
Tiffany MunfordTiffany Munford
Customer Service Cashier at Ace Cash ExpressCustomer Service Cashier at Ace Cash Express
Tara GrayTara Gray
Store Manager at Populoud Financial DBA Ace Cash ExpressStore Manager at Populoud Financial DBA Ace Cash Express
Luz Teresa RamirezLuz Teresa Ramirez
Sales Associate at ACE Cash Express Inc.Sales Associate at ACE Cash Express Inc.