Jada Wade
McChord AFB
Summary
Self-starter seeking a challenging position which offers an opportunity for professional growth and career advancement. Eager to support and help those around while also mastering new concepts, ideas, and practices while providing immediate results in a fast-paced environment.
Dedicated scheduler adept at team collaboration and problem-solving. Experienced in managing staffing across multiple departments while ensuring effective communication and adherence to policies, resulting in improved operational efficiency.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Family Manager
Stay at Home Mom/Family Manager
McChord AFB
03.2025 - Current
- Manage household budgets implementing cost saving measures
- Oversee all aspects of family life including scheduling, meal planning, and coordination of extracurricular activities while ensuring all needs and deadlines were met
- Develop and implement a daily, weekly, and monthly routine that optimizes efficiency and increases productivity
- Successfully resolve conflicts while navigating complex interpersonal dynamics within a busy family environment
Scheduler
Centralized Scheduling/Agency
Olympia
07.2022 - 01.2025
- Coordinate staffing for forty-nine departments in Kronos software.
- Assist in creating processes and job aids for caregivers to follow.
- Follow and adhere to internal policies as well as union contracts.
- Generate schedules to match predicted demand and communicate well in advance to minimize potential issues to ensure adequate staff is available to meet needs.
- Process timekeeping for over three hundred caregivers in a timely manner to meet deadlines.
- Maintain effective communication with caregivers, managers, and leaders.
- Coordinate monthly meetings with managers to provide balancing reports.
- Follow a scheduling calendar to open and publish schedules.
- Onboard and process travel agency caregivers
Medical Office Secretary
Ascension
Pensacola
01.2022 - 06.2022
- Work in a customer service capacity providing administrative and clerical support to over two hundred patients and eight providers daily.
- Greet patients and visitors, check patients in and out, and obtain the necessary documentation.
- Verify and enter demographic information.
- Obtain and verify insurance authorizations/pre-certifications.
- Preparation of forms such as Provider-Based Billing Medicare, Provider-Based Tricare, Consent to Treat, HIPPA, and Payment Agreements.
- Enter, review, and submit charges for patient procedures and services daily.
- Collect co-payments and reconcile all daily reports and deposits for accuracy.
- Utilize Google Calendars to attend and schedule meetings.
Fraud and Digital Representative
Aerotek - Navy Federal
Pensacola
05.2021 - 12.2021
- Analyze, research, and resolve problems and discrepancies related to member accounts/loans.
- Provide member service via phone and other media.
- Protect and verify the caller's identity; review the account for alerts and/or irregularities.
- Act and respond to situations/patterns of activity indicating fraud/abuse.
- Understand and comply with federal and other regulations relating to financial products and services.
Customer Experience Agency
Conduent
San Antonio
01.2021 - 04.2021
- Multitask between multiple applications, research, and find a solution to the issue at hand.
- Remain calm and professional in escalated situations.
- Follow company policy and federal privacy laws for keeping personal information confidential.
- Answer internal calls and patient listen to the card holder, understand, and address complex issues in a timely manner.
- Issue/reissue a new card to the card holder following policy and scripting.
- File disputes and claims for fraud and non-fraud situations.
- Make account updates following verification process.
Associate/Assistant Manager
Rue21
Pensacola
04.2018 - 04.2020
- Manage multiple tasks efficiently and timely to support business needs.
- Interact effectively with individuals at all levels within and outside of the company in a professional and confidential manner.
- Resolve customer inquiries and escalations.
- Manage inventory and conduct loss prevention measures to reduce theft.
- Lead a team of eight to achieve sales goals.
- Conduct orientation sessions for new hires and train current employees on the use of new software or implementation of new company policies and procedures.
- Conduct loss prevention measures to reduce theft.
- Cashier and restock merchandise as needed.
Education
Bachelor's Degree - Healthcare Administration
Pensacola State College
Pensacola, FL 08.2023 - 11.2025
Associate's Degree -
Pensacola State College
Pensacola, FLSkills
- Computer Proficiency
- Process Improvement
- Team Building/ Collaboration
- Written and Verbal Communications
- Problem Solving
- Patient scheduling
- Budget management
- Conflict resolution
References
Nichole Mobley, Supervisor, (850) 686-5023, Amy Buchanan, Supervisor, (540) 325-7875, Rocio Duckworth, Colleague, (206) 334-4165, Parker Guest, Friend, (904) 382-1588, Cammie Fierros, Friend, (919) 777-4964
Timeline
Family Manager
Stay at Home Mom/Family Manager
03.2025 - Current
Bachelor's Degree - Healthcare Administration
Pensacola State College
08.2023 - 11.2025
Scheduler
Centralized Scheduling/Agency
07.2022 - 01.2025
Medical Office Secretary
Ascension
01.2022 - 06.2022
Fraud and Digital Representative
Aerotek - Navy Federal
05.2021 - 12.2021
Customer Experience Agency
Conduent
01.2021 - 04.2021
Associate/Assistant Manager
Rue21
04.2018 - 04.2020
Associate's Degree -
Pensacola State College