Jada Wiggins
Holiday Inn Suites
Lake City,FL
1
Certification
2
years of professional experience
Dynamic Front Office Manager with a strong track record in optimizing workflows and enhancing guest satisfaction. Proven ability in training staff and coordinating schedules for peak efficiency.
Accomplished professional with experience in front office operations and phlebotomy. Skilled in staff training, customer relations, and schedule coordination, driving seamless service delivery and operational efficiency.
Work History
Front Office Manager
1 Year 1 Month- Trained and mentored front office staff on customer service best practices and operational procedures.
- Implemented scheduling strategies to optimize staffing levels during peak hours and improve guest satisfaction.
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Managed inventory of front office supplies, maintaining efficient stock levels for uninterrupted operations.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Phlebotomist
1 Year 6 Months- Performed venipuncture and capillary punctures efficiently, ensuring patient comfort and safety.
- Maintained accurate patient records and specimen labeling to support laboratory processing.
- Collaborated with healthcare team to coordinate blood draw schedules for optimal patient flow.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Coordinated schedules to optimize resource allocation and support operational efficiency.
- Managed appointment calendars, ensuring timely communication and resolution of scheduling conflicts.
Education
High School Diploma
Skills
Multitasking efficiency
Customer relations
Customer support
Client relations
Front desk management
Front desk operations
Time management
Schedule management
Proficient in software
Certification
- First Aid/CPR Certified
- PT - Phlebotomy Technician
Timeline
Front Office Manager
Holiday Inn Suites
07.2025 - CurrentRead More
Phlebotomist
Steady Hand Phlebotomy
07.2024 - 01.2026Read More
Columbia High School
High School Diploma
Read More