Amanda Brown

Acworth,GA

Summary

Accomplished Front Office Manager with expertise in workflow optimization and customer service at Salters Auto Service. Enhanced client satisfaction by 20% through effective issue handling and scheduling management. Proven ability to streamline operations and foster positive customer relations, leveraging strong administrative skills and multitasking capabilities.

Overview

years of professional experience

Work History

Front Office Manager/Estimator

Salters Auto Service

01.2014 - 03.2024

Managed front office operations to address customer concerns promptly, contributing to higher customer satisfaction.
Supervised daily front office operations, ensuring smooth customer service and efficient workflow.
Managed scheduling and appointment bookings, optimizing staff utilization and service delivery.
Resolved customer inquiries and complaints promptly, improving overall client satisfaction ratings.
Resolved customer complaints professionally, maintaining positive relationships with customers for future business opportunities.
Developed training programs for support staff, improving customer interaction skills and overall service quality.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Monitored inventory levels of supplies and equipment, ensuring readiness for daily operations without interruptions.
Negotiated vendor contracts for office supplies, achieving cost-effective solutions while maintaining quality standards.
Organized and maintained client files and records for easy access and compliance. for clients and adhered to safety procedures to prevent breaches and data misuse.
Prepared detailed estimates for client projects, ensuring clarity and accuracy. and followed up with customer in a timely manner.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Manager/Estimator

Rudy's European Repair

10.2011 - 11.2013

Streamlined office operations by implementing efficient scheduling and resource allocation systems.
Managed vendor relationships, securing timely delivery of supplies and services to support operations.
Managed vendor relationships to ensure timely delivery of supplies and services.
Oversaw inventory management, implementing stock tracking processes that minimized waste.
Enhanced customer service protocols, leading to higher client satisfaction ratings.
Managed confidential documents and sensitive information securely to protect company data. with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw inventory management, reducing waste through improved stock tracking processes.
Managed office inventory by tracking supplies and ensuring timely restocking to meet operational needs. activities by ordering and requisitions and stocking and shipment receiving.
Coordinated staff training programs to enhance employee performance and productivity.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Enhanced customer service protocols, resulting in improved client satisfaction ratings.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Hairstylist

Golden Locs Hair Salon

05.2010 - 02.2011

Designed and executed customized hairstyles based on client consultations and preferences.
Mentored junior stylists in advanced hair techniques and customer service best practices, improving team skill level and service quality.
Developed strong client relationships, fostering repeat business through exceptional service and follow-ups.
Mentored junior stylists in advanced hair techniques and customer service best practices.
Cultivated strong client relationships through exceptional service and follow-ups, driving repeat business.
Collaborated with team members to enhance salon environment, creating a more positive experience for clients.
Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Education

Certificate of Technical Studies - Master Cosmetology

Northwest Georgia Technical College

Rome, GA

Skills

Customer service
Customer relations
Workflow optimization
Schedule management
Calendar management

Administrative management
Records management
Data entry
Issue handling
Multitasking efficiency

Timeline