Jada Wilkerson
Dallas,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
6
6
years of professional experience
Work History
General Manager
Burlington
Dallas, TX
04.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Property Management
Elliot pointe Apartments
Arlington, TX
06.2021 - 10.2023
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Ensured accurate entry of all reservations into the property management system.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Customer Sales Lead
Spectrum
Grand Prairie, Texas
08.2018 - 08.2023
- Provided exceptional customer service to all customers, both in-store and over the phone.
- Developed innovative strategies for sales staff to increase customer satisfaction and loyalty.
- Conducted regular training sessions with sales team to ensure consistent delivery of quality customer service.
Education
of Dental - Dentistry
Dallas Career Academy
Dallas Tx05-2024
Associates - Business Management
Mountain View College
Dallas, TX12-2020
Skills
- Branding
- Advertising and marketing
- Sales
- Budget analysis
- Deadline oriented
- Vendor sourcing
- Team leadership
- Staffing
- Labor cost controls
- Workflow planning
- Human resources leadership
- Negotiation skills
- Motivation
- Leader
- Team training and development
- Efficient multi-tasker
- PC competent
- Budgeting and cost control
Timeline
General Manager
Burlington
04.2023 - Current
Property Management
Elliot pointe Apartments
06.2021 - 10.2023
Customer Sales Lead
Spectrum
08.2018 - 08.2023
of Dental - Dentistry
Dallas Career Academy
Associates - Business Management
Mountain View College