Joshua Mitchell
Youngstown
Summary
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Responsible for Hiring and training staff and improving working environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Branch Street Coffee Roasaters
Boardman, OH
09.2019 - Current
- Oversaw daily operations, ensuring quality standards and efficient workflows across all departments.
- Developed and implemented strategic initiatives to enhance customer experience and drive sales growth.
- Managed budgeting processes, optimizing resource allocation and controlling operational expenses effectively.
- Led team training programs, fostering a culture of continuous improvement and professional development among staff.
- Implemented inventory management systems, reducing waste and improving stock accuracy across the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Barista
Fox and the Fig Coffee
Spruce Pine, NC
10.2017 - 11.2018
- Prepared high-quality coffee beverages, ensuring consistency and adherence to recipes.
- Maintained cleanliness of workstations and equipment, promoting a safe environment.
- Trained new team members on beverage preparation and customer service standards.
- Managed inventory levels, restocking supplies to meet customer demand efficiently.
- Enhanced customer experience by providing personalized recommendations based on preferences.
Education
High School Diploma -
Mitchell Academy
Spruce Pine, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Staff management
- Inventory control
- Employee scheduling
- Recruitment
- Performance analysis
- Cost reductions
- Branding
Certification
- Food Safety Training, StateFoodSafety - Feb, 16 2023
Timeline
General Manager
Branch Street Coffee Roasaters
09.2019 - Current
Barista
Fox and the Fig Coffee
10.2017 - 11.2018
High School Diploma -
Mitchell Academy