Jada Wyke
Rosenberg,TX
Summary
Proactive professional with strong communication and analytical skills. Proven ability to enhance customer satisfaction through tailored strategies and effective problem-solving in client and team interactions.
Overview
12
12
years of professional experience
Work History
Debt Relief Specialist
National Debt Relief
New York, NY
02.2023 - 03.2025
- Patiently listened to clients financial situations to ensure best best options.
- Researched and analyzed client financial situations to provide tailored debt relief strategies.
- Developed comprehensive client education materials to enhance understanding of debt management options.
- Trained and mentored junior staff on best practices in client engagement and financial counseling techniques.
- Implemented feedback mechanisms to gather client insights, driving continuous improvement initiatives within the organization.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Educated clients on debt management options, ensuring understanding of processes and potential outcomes.
Sales Rep
Prime Communications
Houston, TX
10.2021 - 12.2022
- Assisting customers with managing their accounts resolving issues while presenting great service.
- Effectively guiding customers through services provided by AT&T. Increasing sales by offering advice on purchases.
- Ensuring customers choose the most effective service & device for each customer’s needs.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
Assistant Secretary
Virgin Islands Marine Refinishing
Tortola , BVI
07.2014 - Current
- Reception Duties- Professionally greeting and assisting clients and visitors
- Managed correspondence and documentation, ensuring timely communication between both management and staff and with clients
- Assisted in the preparation of payroll utilizing Quickbooks and Excel
- Oversaw inventory management of office supplies, ensuring consistent availability without excess expenditure
- Preparing Orders and Supplies
- Other various Office Administrative Duties
- Effectively communicating with clients and potential clients through email and over the phone.
Education
High School
Elmore Stoutt High School
Tortola BVICertification of Completion - QA Engineering
TripleTen
OnlineNo Degree - QA Engeering
TrippleTen
Online04-2026
GED -
Indian River State College
Port Saint Lucie05-2016
Skills
- Excellent Communication (written and verbal) & Customer Service
- Time Management
- Strong Organizational skills
- Administrative & Bookkeeping skills
- Analytical and Technical skills
- Proficient in: Automation and Software Testing
- Proficient in: Microsoft Office Applications and Office Machinery
- Flexible with the ability to work under pressure
- Beginner in French and Intermediate in Spanish
- Negotiation tactics/ Objection handling
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Debt Relief Specialist
National Debt Relief
02.2023 - 03.2025
Sales Rep
Prime Communications
10.2021 - 12.2022
Assistant Secretary
Virgin Islands Marine Refinishing
07.2014 - Current
High School
Elmore Stoutt High School
Certification of Completion - QA Engineering
TripleTen
No Degree - QA Engeering
TrippleTen
GED -
Indian River State College