Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jadah Coleman

Palmetto

Summary

Well-qualified Sales & Events Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Overview

7
7
years of professional experience

Work History

Sales and Event Coordinator

The Riverside Epicenter
03.2022 - Current
  • Answering and making calls
  • Event Booking
  • Sending emails
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Performed follow-ups with leads to secure new revenue.
  • Prepared pricing agreements and contracts to close sales.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Create thorough processes
  • Update Banquet Event Orders
  • Communicate important details to departments
  • Schedule meetings
  • Send Contracts
  • Create event day diagrams
  • Managed event logistics and operations.
  • Developed detailed event reports, documenting all aspects of each event.
  • Schedule event walkthrough
  • Implemented protocols and procedures to effectively manage planning process.
  • Liaison between client and internal staff

Business Office Associate

The Riverside Epicenter
03.2022 - 04.2023
  • Clients and guests to correct departments, rooms and staff members.
  • Oversee office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming packages and delivered to appropriate employees or departments.
  • Organized paper filing system to maintain accurate and important records.
  • File and pull invoices from vendors files
  • Organized and stored away old files in boxes
  • Maintained positive working relationship with fellow staff and management.
  • Provide office supplies for different departments inventory.
  • Complete a monthly report for the some of the company’s departmental debit card and credit card transactions
  • Order approved requested items through our P.O. system.
  • Send emails when needed.

Entertainment Supervisor

The Riverside EpiCenter
06.2019 - 04.2023
  • Helped recruit, hire and train department employees.
  • Initiated creative ideas
  • Sought out opportunities to improve service levels and corrected any problems
  • Managed supply inventory for team and order new supplies when needed
  • Settle disputes and help solve other customer concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Operate cash register or POS system to receive payment by cash and credit card.
  • Respond to questions, complaints and conflicts quickly and thoroughly.
  • Host private parties and make signage every event to effectively communicate to outside customers
  • Effectively communicate with team members to make certain we are always on the same page
  • On our busiest days I make a plan to help the workday easier for the team.
  • As a party host I call and send out emails to the clients to go over questions, concerns or event details before their event date.
  • Open and close out register before and after shift

Retail Sales Associate

Victoria's Secret & PINK
10.2020 - 08.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Team Member

Planet Smoothie
05.2018 - 01.2020
  • Cleaned blenders, mopped and swept floors and stocked coolers.
  • Trained new team members in applicable job duties and practices.
  • Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Education

Some College (No Degree) - General Business

West Georgia Technical College
Douglasville, GA

Esthetician

Elaine Sterling Institute
Buckhead, GA
05.2021

High School Diploma - undefined

Arlington Christian School
Fairburn, GA
05.2017

Skills

  • Supervision & Leadership

  • Organizational Skills

  • People Skills

  • Team Building

  • Microsoft Office

  • Problem Resolution

  • Development & Training

  • Active Listening

  • Inbound and Outbound Calling

  • Verbal and Written Communication

  • Multitasking and Prioritization

  • Cash Handling

  • Client meetings

  • Event sales

  • Meeting planning

  • Event calendar management

  • Events logistics management

  • Decision-making

  • Room setup and breakdown

  • Time management

Awards

Mentor, Superlative Award Recipient, Most Talented Award Recipient, Highest Average in Spanish Award Recipient, Miss Arlington Christian School Award Recipient, Habitat for Humanity Award Recipient

Timeline

Sales and Event Coordinator

The Riverside Epicenter
03.2022 - Current

Business Office Associate

The Riverside Epicenter
03.2022 - 04.2023

Retail Sales Associate

Victoria's Secret & PINK
10.2020 - 08.2021

Entertainment Supervisor

The Riverside EpiCenter
06.2019 - 04.2023

Team Member

Planet Smoothie
05.2018 - 01.2020

Esthetician

Elaine Sterling Institute

High School Diploma - undefined

Arlington Christian School

Some College (No Degree) - General Business

West Georgia Technical College

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