Brianna Shopteau
Fort Worth,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with new clients. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Advertising Sales Coordinator
Varsity Sports Unlimited LLC
02.2023 - Current
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Built strong client relationships and provided high value services.
- Helped customers in determining design and layout of sold and spec ads.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling over 200 leads daily.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
Server
Pappasito's Cantina
05.2022 - Current
- Provided exceptional service to high volume of 100+ customers daily.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Texas Roadhouse
01.2022 - 05.2022
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
CSR and Freight Coordinator
Associated Global Systems
10.2019 - 11.2021
- Routed 50 or more shipments via ground and air carriers daily.
- Dispatched Shipments daily.
- Communicated with venders, agents and partners provide services required/requested and locate missing freight.
- Quoted customer shipping routs via company tariff.
- Tracked orders and notified customers of status or potential delays.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Arts - Broadcast Media
University of North Texas At Dallas
Dallas, TX05.2025
Associates Degree -
Normandale Community College
Bloomington, MN05.2021
Skills
- Supervision & Leadership
- Conflict Resolution
- Friendly, Positive Attitude
- Customer Service
- Data Management
- Planning & Organizing
- Multitasking
- High-Volume Dining
- Effective Customer Upselling
- Sales Expertise
Affiliations
- Member, Phi Theta Kappa Honors Student Society
Timeline
Advertising Sales Coordinator
Varsity Sports Unlimited LLC
02.2023 - Current
Server
Pappasito's Cantina
05.2022 - Current
Server
Texas Roadhouse
01.2022 - 05.2022
CSR and Freight Coordinator
Associated Global Systems
10.2019 - 11.2021
Bachelor of Arts - Broadcast Media
University of North Texas At Dallas
Associates Degree -
Normandale Community College
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