Akasha Spino-Bybee
McMinnville,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Advertising Sales Coordinator
News Register
10.2023 - Current
- Checked website on a daily basis to ensure all web ads were running
- Inserted tickets into CRM and maintained accurate records of clients purchases
- Maintained Excel spreadsheets tracking sales
- Prepared reports detailing ads in bi-weekly paper to ensure they are placed and priced correctly before sending to press
- Prepared sales reports for representatives to review and check for accuracy
Co-Pack Account Coordinator
Betty Lou's
04.2018 - 03.2019
- Managed multiple co-pack accounts from time of PO to ship date.
- Updated internal databases with account information to maintain concise, clear records.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Coordinated meetings, calls and demos for 6-person account management team.
Customer Relations Agent
Simple
08.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Listened carefully to customers concerns to offer appropriate products or account actions.
Customer Service Representative
One Call Concepts
01.2016 - 07.2016
- Answer constant flow of incoming calls regarding dig site requests.
- Utilize CRM system to input or search customer information.
- Communicated effectively with customers to extract dig site location information.
- Utilize internal mapping system to map out dig site locates,
Reporter
Goldendale Sentinel
10.2014 - 11.2015
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Built strong relationships with sources to gain access to exclusive information.
- Responded quickly to emergencies and other breaking news stories.
Education
High School Diploma -
Columbia River High School
Vancouver, WA06.2014
Skills
- Data Entry
- Account Management
- Project Management
- CRM Systems
- Sales Tracking
- Microsoft Office
Timeline
Advertising Sales Coordinator
News Register
10.2023 - Current
Co-Pack Account Coordinator
Betty Lou's
04.2018 - 03.2019
Customer Relations Agent
Simple
08.2017 - 03.2018
Customer Service Representative
One Call Concepts
01.2016 - 07.2016
Reporter
Goldendale Sentinel
10.2014 - 11.2015
High School Diploma -
Columbia River High School
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