Jadalin Lopez

• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Enhanced corporate culture by conducting team-building activities and workshops.
• Made over $5k profit for Verizon in sales.

• Seats guest and manage the seating chart

• Monitors restaurant activity to determine destiny and dining flow

• Responds to guest inquires and request in a timely, friendly manner

• Pulls and stacks product based on daily orders

• Keeps products separated, organized, and in a good rotation

• Improved customer satisfaction by providing efficient and friendly service at the concession stand.
• Provided exceptional customer service by addressing concerns promptly and professionally.
• Responded to customer complaints to help resolve issues.
• Operated POS systems proficiently for accurate order processing and payment collection.

• Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
• Supervised children's activities, maintaining happiness, safety and well-being.
• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
• Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.