Keona Johnson
McDonough,GA
Summary
Dynamic professional with a proven track record in crisis management and relational databases, honed at Georgia State University. Excelled in roles requiring critical thinking and exceptional customer service, significantly enhancing team performance and operational efficiency. Skilled in leveraging multimedia production and Microsoft Office to achieve and surpass objectives.
Overview
10
10
years of professional experience
Work History
Communication Officer
Georgia State University
Atlanta, GA
08.2023 - 01.2025
- Dispatching operations: Receiving emergency calls, accurately assessing situations, and dispatching appropriate officers to incidents.
- Radio communication: Maintaining clear and concise radio contact with officers in the field.
- Data entry: Recording call details, officer status updates, and relevant information into computer systems.
- Public interaction: Answering non-emergency calls, providing information to the public, and managing inquiries.
- Crisis management: Coordinating response during large-scale incidents or emergencies.
- Technical proficiency: Operating complex communication systems, including computer-aided dispatch (CAD) software
Deposit Specialist
TTEC
Duluth, GA ( Remote )
01.2022 - 01.2023
- Handled daily operations for incoming and outgoing wire transfers efficiently.
- Review accounts for CIP and account documentation
- Process account maintenance requests
- Handle non-post, NSF's, return deposit items, and large dollar return notifications
- Monitor accounts for excessive activity in accordance with Regulation D
- Assessed a variety of ACH documents.
- Managed compliance-related responsibilities for Regulation E disputes.
- Process tax levies and garnishments
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Service Representative
Chime Solutions
Morrow, GA
10.2020 - 01.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
Shift Manager
Krystal's Restaurant
Newnan, GA
06.2015 - 02.2019
- Dispatching operations: Receiving emergency calls, accurately assessing situations, and dispatching appropriate officers to incidents.
- Radio communication: Maintaining clear and concise radio contact with officers in the field.
- Data entry: Recording call details, officer status updates, and relevant information into computer systems.
- Public interaction: Answering non-emergency calls, providing information to the public, and managing inquiries.
- Crisis management: Coordinating response during large-scale incidents or emergencies.
- Technical proficiency: Operating complex communication systems, including computer-aided dispatch (CAD) software
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2022
Diploma - Dental Assisting
United Education Institute
Morrow, GA09.2011
Skills
- Self-starting/Motivated
- Critical Thinking
- Problem Solving
- Credit Analyzation
- Relational databases
- Accounting/Bookkeeping
- Customer Service
- Microsoft Office
- Information Processing
- Multitasking Abilities
- Verbal and written communication
- Active listening
- Crisis management
- Internal communications
Timeline
Communication Officer
Georgia State University
08.2023 - 01.2025
Deposit Specialist
TTEC
01.2022 - 01.2023
Service Representative
Chime Solutions
10.2020 - 01.2022
Shift Manager
Krystal's Restaurant
06.2015 - 02.2019
High School Diploma -
Penn Foster Career School
Diploma - Dental Assisting
United Education Institute