JADAWN BRYANT

• Under the direction of the Director of Student Services, currently observe, monitor, and make recommendations for multi-tiered interventions for improvement of student behaviors
• Serve as a liaison between school administrators, teachers, and families regarding intervention services and available resources.
• Assist students in developing self-regulation skills through individualized coaching sessions and goal-setting activities.
• Improved student engagement by implementing targeted intervention strategies and personalized learning plans.
• Reduced the number of students needing additional support services by providing early intervention assistance.
• Complete observations of students in classroom and social situations.
• Streamlined data collection processes for better tracking of student growth and achievement in intervention programs.
• Organized and allocated resources required to meet needs of 200students and 20 instructors.

• Utilized state and local district data for attendance records and comparisons for goal markers
• Monitored students on the caseload weekly and set goals for attendance percentages
• Built intentional rapport with families, in order to foster trusting relationships and provide support to families
• Employed consistent communication with families including home visits, letters, phone calls, and Truancy Review Process.
• Successfully aided in the increase of 15 student's attendance for 1st Quarter of 2019-2020 school year 45% of current caseload has shown improvement
• Less than 1% of the entire population of Parsons is categorized as chronic truant
• Reduced recidivism rates through effective case management and personalized support services.

• Worked directly with the Principal, Dean of Students, Behavioral specialist, school counselors, and teachers in the restorative approach as a guiding principle in order to see relationships as central to learning, growth and a healthy school climate for students and adults
• Restorative practices enabled us to integrate and normalize this approach within a school culture
• Conducted calming techniques and reflective activities to focus on behavioral improvements
• Facilitated counseling and mediation sessions with student body of 400 students with goal of conflict management.

• Increased client satisfaction by providing personalized financial advice and investment recommendations.
• Streamlined banking processes for improved efficiency and customer experience.
• Managed a diverse portfolio of clients, maintaining strong relationships through regular communication.
• Collaborated with team members to develop new products and services tailored to the needs of high-net-worth individuals.
• Assisted in implementing risk management policies, reducing potential losses for both the bank and its clients.
• Conducted thorough due diligence on prospective clients, ensuring compliance with regulatory requirements.
• Developed comprehensive financial plans for clients, taking into account their short-term and long-term goals.
• Negotiated favorable terms for clients in transactions involving loans, lines of credit, or other financing solutions.
• Identified cross-selling opportunities within existing client base, promoting additional products and services as appropriate.

Selected Accomplishments:

• Continued to meet quarterly goals, where sales goals include but not limited to all banking products, as well as licensed financial wealth products, and life insurance.
• Met and exceeded all required sales goals for the year 2016-2018.
• Digital Banking Coach Lead

• Served as a key member of company-wide migration of information technology into a new updated system as a contracted position
• Functioned as team lead for the date migration contractors, team of 5-10, in developing a successful and accurate system of extracting and accessing data files, updated files and cleaning the old Legacy systems of the corporation
• Produced monthly reports using advanced Excel spreadsheet functions.
• Streamlined data processing for faster results by implementing advanced analytics tools.
• Managed large-scale databases to ensure timely access to critical information for key stakeholders.

• Served as a member of the customer service team for top ranked utility company in both Decatur, IL and St. Louis, MO serving 1.2 Millions customers
• Streamlined call center processes for improved efficiency and reduced wait times by more than 60%
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to the successful integration into the team.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Select accomplishments:

• Maintained high performance rating on all yearly reviews, to meet call center goals
• Received yearly Bonus for meeting all goals regarding our customer call answering response times.