JADE ATIS
Watchung,USA
Summary
Motivated and dependable professional with strong experience in customer service, operations, and team support, known for improving customer satisfaction through hands-on service and leadership. Skilled at handling transactions, resolving customer inquiries, and maintaining accuracy in fast-paced environments, including being recognized for securing a managerial position at Petco. Committed to creating a welcoming atmosphere and building client trust. Excellent interpersonal, communication, and problem-solving skills with a passion for service excellence.
Overview
3
3
years of professional experience
Work History
Operations Generalist
Petco Animal Supplies Stores Inc.
North Plainfield, USA
05.2024 - Current
- First point of contact for customer inquiries and provided clear, helpful information
- Analyze customer feedback to improve satisfaction and service delivery
- Maintain smooth daily operations and support store efficiency
- Ensure animal care standards are met and exceeded
- Manage inventory and restocking products, ensuring accurate labeling and presentation
- Assisted customers at the register, handled cash and card transactions with precision and accountability
- Perform managerial tasks including overseeing team performance and store procedures
- Manage team scheduling, delegate responsibilities, and ensure operational goals are met
- Handle manager-level computer work such as reporting and shift logs
Server Assistant
Outback Steakhouse
Green Brook, USA
06.2023 - 02.2024
- Delivered prompt and professional support to service team and customers
- Maintained dining area cleanliness and ensured quick table turnover
- Engaged with guests to ensure satisfaction and provided personalized service
- Assisted in handling high-volume customer traffic with grace and attention
Front of House Staff Member
Red White and Que Smokehouse
Green Brook, USA
11.2021 - 10.2022
- Managed front-of-house tasks including cashier duties and guest service
- Prepared and packaged food orders with attention to hygiene and accuracy
- Promoted specials and offerings to guests, enhancing their dining experience
- Supported kitchen staff with food prep and quality assurance
Education
High School Diploma -
Watchung Hills Regional High School
Watchung, NJ06.2025
College Coursework - Communications & Event Planning
Raritan Valley Community College
Somerville, NJSkills
- Customer Service & Support
- Cash Handling & POS Systems
- Transaction Accuracy
- Communication & Public Speaking
- Conflict Resolution
- Team Collaboration
- Time Management & Multitasking
Hobbies and Interests
- Public speaking: Youth group leader and occasional speaker
- Event planning: Helped organize a Mother's Day spa event and served as the main event planner for a kids' Valentine's Day party
- Traveler: Passionate about learning new cultures and building community connections
Timeline
Operations Generalist
Petco Animal Supplies Stores Inc.
05.2024 - Current
Server Assistant
Outback Steakhouse
06.2023 - 02.2024
Front of House Staff Member
Red White and Que Smokehouse
11.2021 - 10.2022
High School Diploma -
Watchung Hills Regional High School
College Coursework - Communications & Event Planning
Raritan Valley Community College
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