JADE AUCAPINA
North Branford,CT
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
4
4
years of professional experience
Work History
Security Assistant
Stonebridge Restaurant
05.2021 - Current
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Hostess Manager
Stonebridge Restaurant
03.2020 - Current
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Lead Busser
Stonebridge Restaurant
03.2020 - 10.2023
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
- Managed inventory of tableware and linens, guaranteeing sufficient supplies for daily operations.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Processed payments for orders and provided customers with change.
- Monitored dining room and bar areas for signs of overcrowding.
- Collaborated with other dining room and bar staff to facilitate efficient service.
CASHIER
MY COUNTRY STORE
06.2020 - 08.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
North Branford High School
North Branford, CT06.2022
Skills
- Product Restocking
- Customer Assistance
- Customer Service
- Returns Processing
- Cash Handling
- Cash Register Operation
- Fast Paced Environment
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Assistant
Stonebridge Restaurant
05.2021 - Current
CASHIER
MY COUNTRY STORE
06.2020 - 08.2020
Hostess Manager
Stonebridge Restaurant
03.2020 - Current
Lead Busser
Stonebridge Restaurant
03.2020 - 10.2023
High School Diploma -
North Branford High School
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