Jade Callera
San Diego,US
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Behavior Technician
Amergies HealthCare
San Diego, US
11.2022 - Current
- Assisting with IEPs: Helping develop and implement Individualized Education Programs (IEPs) for students with special needs
- Implementing strategies: Developing and implementing behavior intervention strategies to improve student behavior and academic progress
- Providing instruction: Offering one-on-one or small group instruction to support students' learning needs
- Monitoring progress: Reporting on student progress to teachers and other professionals
- Supporting students: Helping students with self-care tasks, such as eating, dressing, and using the bathroom
- Collaborating: Working with teachers, administrators, and parents to ensure student success
- Providing accommodations: Making modifications to accommodate students' diverse needs
- Developing materials: Creating teaching materials tailored to the needs of students with disabilities
- Maintaining a classroom environment: Fostering a learning environment that promotes student-teacher interaction
- Coordinated with other aides to ensure smooth transitions between classes, minimizing disruptions to instructional time.
- Reported on student progress, behavior, and social skills to parents.
- Provides follow-up after interventions, including determining the efficacy of intervention recommendations and consistency of implementation
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Attended student team meetings to discuss student progress and strategies.
- Attended professional development trainings to enhance skills and knowledge.
- Provides information and/or feedback to undergraduate/graduate student fieldworkers/interns/volunteers
- Implemented crisis intervention strategies to enhance safety and support during high-stress situations.
- Maintained detailed records of client behaviors and interventions to track progress effectively.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted patient progress daily to ensure accurate tracking of health changes.
- Administered patient medications and tracked dosages.
Front Desk Agent
Hotel Republic San Diego
San Diego, US
05.2022 - 08.2022
- Oversaw front desk operations to ensure efficient service delivery and timely response to guests' needs in a high-traffic environment.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected deposits and fees from guests during check-in to ensure accurate financial transactions.
- Stored guest valuables in safe and individual boxes for security.
- Coordinated with vendors for repair and maintenance of hotel.
- Promoted hotel brand's loyalty program through targeted outreach via social media, email, and direct mail, enhancing guest engagement.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front of House Team Member
Chick Fill A
Chula Vista, US
10.2021 - 05.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Greeted customers and answered inquiries regarding menu items and specials.
- Supported guests at tables by promptly addressing their needs to enhance dining experience.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed cash payments accurately while inspecting bills for authenticity.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adapted schedule by working flexible hours and additional shifts to support team.
- Monitored inventory levels to anticipate needs and prevent stock shortages.
- Stocked, tagged, and displayed merchandise.
Education
High School Diploma -
Olympian High School
Chula Vista, CA06-2017
Associate of Science - Pediatric Nursing
South Western College
Chula Vista, CA03-2026
Certified Nursing Assistant -
San Diego Medical College
San Diego 03-2026
Skills
- Individualized education plans
- Emotional support delivery
- Seizure management
- Feeding assistance
- Transportation assistance
- Companionship services
- Client intake management
- Care plan development
- Consultation with customers
- Expertise in guest services
- Customer service delivery
- efficient order processing
- Effective communication skills
- Detail-oriented approach
- Motivated self-starter
- Collaborative team player
- Multitasking skills
- Stock reconciliation
- Efficient order processing
- multitasking skills
- In-depth product knowledge
- Room assignment decisions
- Typing proficiency
- Wheelchair transfers
- Medical chart documentation
- Customer follow-up
Languages
- Tagalog (Advanced)
- Spanish (Intermediate)
- American Sign Language (Intermediate)
Certification
CPR- American Red Cross
Timeline
Behavior Technician
Amergies HealthCare
11.2022 - Current
Front Desk Agent
Hotel Republic San Diego
05.2022 - 08.2022
Front of House Team Member
Chick Fill A
10.2021 - 05.2022
High School Diploma -
Olympian High School
Associate of Science - Pediatric Nursing
South Western College
Certified Nursing Assistant -
San Diego Medical College