Jade Carpio
Harlingen
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Caregiver
La Familia Home Care
Harlingen
10.2022 - 02.2025
- Assisted clients with daily living activities and personal living.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship and emotional support to enhance client well-being.
- Maintained cleanliness and safety in client living environments.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen
09.2024 - 01.2025
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer complaints effectively to ensure satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with team members to improve service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Crew Member Team Leader
Mcdonald's
Harlingen
11.2021 - 10.2024
- Led team in daily operations and ensured smooth workflow during peak hours.
- Trained new crew members on service standards and food safety protocols.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced company policies regarding attendance, dress code, break times.
- Supervised team members during peak service hours for efficient operations.
- Monitored team member performance to ensure quality standards were met.
Education
High School -
Harlingen High School
Harlingen, TXSkills
- Cleaning and sanitization
- Client engagement
- Team leadership
- Customer Service
- Adaptability
- Conflict Resolution
- Organized/ Self Reliant
- Knowledgeable
- Helpful/ Quick thinker
Languages
- Spanish
- English, Full Professional
- Spanish, Native/ Bilingual
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
09.2024 - 01.2025
Caregiver
La Familia Home Care
10.2022 - 02.2025
Crew Member Team Leader
Mcdonald's
11.2021 - 10.2024
High School -
Harlingen High School