Jade Carter
San Antonio,Texas
Summary
Astute veteran of US Army bringing 10+ years of leadership. Outstanding communicator with background driving progress toward goals and empowering team members to excel. Accustomed to working in hazardous conditions and high stress environments while paying close attention to details and focusing on task at hand. Flexible and determined to succeed. Technology-inclined professional with strong troubleshooting abilities, with a positive attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
United States Army Soldier
Army
2012.06 - 2024.12
- Responded to customer requests via telephone and email, effectively answered questions and inquiries.
- Analyzed departmental documents for appropriate distribution and filing.
- Foretasted manpower requirements based on daily workload and unit targets.
- Conducted monthly inventories of materials on the work floor.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
IT Technician
ASM
2020.12 - 2024.04
- Responded to support requests from-users and patiently walked individuals through basic/ minor complex troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created user accounts and assigned permissions.
- Worked with Excel, Microsoft Word, Sales force, Service Now and many other programs.
- Researched and identified solutions to technical problems.
Security Guard
Signal 88 Security
2016.12 - 2017.06
- Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Associate of Arts - Criminal Justice
St. Philip's College
San Antonio, TX2018
Skills
- Team leadership
- Extremely organized
- Inspection reviews
- Public speaking
- Clerical support
- Self-motivated
- Staff development
- Strong verbal communication
- Conflict resolution
Certification
- Secret Clearance held for 10+years
- Top Secret clearance
Timeline
IT Technician
ASM
2020.12 - 2024.04
Security Guard
Signal 88 Security
2016.12 - 2017.06
United States Army Soldier
Army
2012.06 - 2024.12
Associate of Arts - Criminal Justice
St. Philip's College
- Secret Clearance held for 10+years
- Top Secret clearance
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